Blog for Personal Peak Performance, Career Development, Time Management, Life Coaching & Trainings, Create Mission(s) & Goals Settings, Business Leadership and Management, Family Matters, Purpose(s) or Meanings of Life
I would like to share with you that Customer Service is one of a great profession in all industries. Nowadays Customer Service is very challenging but so much potential to learn new skills and polishing skills. As like other trades, Minicab or Taxi industry has so many expectations from customer service agents like you and other of your colleagues are. Every major organization in the current market is getting the edge over other based on practicing highest values of customer services.
Here are 15 points that you can consider before planing to excel your job role:
Customer service is not limited to serve only the customers but also all stake holders of the organisation. It is not limited to only taking calls but also serving them.
Customer service is not only limited to entering data but also reporting any major or minor incidents or events connected with operations.
Customer service is not only limited to stick with your computer screen but also working (digitally & physically) as part of the team in the office.
Customer service is not only limited to individual capacity to deal with visitor inquiries or customers queries but also building a relationship with them.
Customer service is not only limited to talking over the phone but also giving genuine feeling to the customers on the other end of the phone.
Customer service is not only giving cab service to the customer but also showing them the reflection of the mission of the company i.e. Amazing, Reliable and Experienced.
Customer service is not only limited to deal all inquiries or queries or complaints, individually but also escalating concerning the matter to relevant departments within the organization.
Customer service is not only following particular instructions within job role but also very much expandable by expanding vision about customer services and upgrading the role to the next level of service.
Customer service is not only too many calls continuously with pressure but also showing a great sense of responsibility to show same great service passion to the customer on the other end of the phone as a proactive contributor.
Customer service is not only to work as an individual but also part of the big plan of a synergistic team designed by effective management of the organization.
Customer service is not only booking travel information into the system but also reserving expectations of the customer for current job and next job.
Customer service is not only the first eye of contact of the company but also ever lasting impression upon a customer for rest of their life.
Customer service role cannot only be important milestone for your professional career but create and make loyal connections of the outer world with the company.
Customer service role is not only high paid role in the modern world but also a great contributor to the organizational annual financial targets.
Customer service is not a fixed enclosed role with limited set of expectations but also provide the foundations of becoming leader in your role and all possible upgraded roles in future.
To plan a year is the best and ideal action for successful individual. These productive leaders design their mission and goals of life. It leads to some big milestones of their life. It is directly proportional to personal effectiveness, improving relationships, increasing wealth, achieving dreams and spiritual gratification. We can achieve these milestones in different but steady years of our life. It can be further divided into single many years achievement. There is good news for you that today is extremely best time and offering you superb opportunity for plan your year. Since year 2015 is at your hand and you are excited, thrilled and passionate about it so you can consider this year as unit-success to achieve your all milestones.
Now question is how you can make this year 2015 more productive with effectiveness that you require to maintain. Certainly it needs following five ingredients:
Mission, purpose and set of goals
Time Management skills
Planning tools (Paper or digital)
Sharpen the Saw
If you have not yet started to plan your year you must realize that this is the finest time for you. I would say because if you delay or postpone this vital yearly planning time, your next days and weeks can distract your attention and de-motivated you and you will be in state of motionlessness or on path of mediocrity. I strongly suggest you to take charge of your life right now.
Bottom line of this post is,
“Think seriously, write professionally and act with free independent will to achieve your mission, goals and tasks for year 2015”.
Here I will help you that how you can design your own year 2015. You are just few steps away to create your future.
Please follow six easy steps:
STEP 1: First find your favorite time, place and environment where you feel really peace, calmness and privacy. For example some people find early morning or late night or at library or Gardens or far from city etc.
STEP 2: Secondly, Imagine and mediate yourself about in future by closing your eyes when you would be celebrating your 80th birthday. Imagine about those key people such as family, friends and work associates would be around you. Suppose If they were given one piece of paper with pen and ask them to write about you that how did they would have found you in their life. Just think what sort of appreciations, characteristics and values they would be describing & writing on paper on this most important 80th birthday of your life. What things, events and greatness they would be amalgamating with you. Jot down each and every coming thoughts in your mind. This is will enable you to compile draft list of various points related to different dimensions of your life and it could be your relationships, humanistic universal values and feelings. It is really important and special.
STEP 3: Now read paper again and again, divide all written things, sentences, feelings and voices into Values, Roles and Goals.
Please remember that Values are those moral words with feelings such as integrity, humility, punctual, confidence, balance, maturity, vision, passion, trustworthy, hard-work, agility, organize, adaptability, thoughtful etc.
Roles are your key relationships and social positions, for example As Manager, Teacher, Volunteer, Accountant, Assistant, Father, Mother and Community worker etc.
And Goals are interconnected with your thoroughly life practical achievements with help of your values in certain roles. For example, one possible your goal for an effective Administrative Manager could be: “I will be reshaping some of vital administrative work of my department in my company by relocation data and files of thousands of customers on paper to digital document drive till 31st Dec 2015”.
Being business leader, CEO or entrepreneur your wild goal could be: “to generate revenue of one million pounds by using dynamic electronic marketing tools at end of Dec 2015”.
As community worker: “I would be assisting my supervisor in doing at least feedback surveys with our 5000 active club members for improving customer services throughout year 2015”.
STEP 4: Keep revising and composing above goals, roles and values (prepared in step 3) every day for at least 1-2 weeks. Make sure you add or remove contents until it become homogeneous. You can insert images in the content to make inspiring and attractive presentation for yourself. Make realistic and achievable goals. Think concretely and straightforwardly toward your goals to achieve it. Make even short terms as many goals which lead toward big goal or life event or accomplishment.
STEP 5: Ideally you should also hire a Personal Coach for achieving your goals. Qualified and experience Coach in specific niches will inspire your energies, unleash your hidden potential, will be proven as greatest source of motivation in achieving your life goals for any role. Hold at least 2-4 coaching sessions with your coach on-line or on-site and share your vision, goals for next year 2015. Work on it. Take the inspiration from your Coach in finding more best available methods to achieve your goals. How to maintain the discipline is your one of challenge.
Lastly, set a personal reward system for your achievement either weekly or monthly achievement. Involve yourself in some fun, party, great dinner on intimacy, once you achieve something important. It will help you more to stay connected with your goals and vision.
In following above step 2, during designing your goals you can keep four vital dimension of your life. i.e. Body, Mind, Heart and Spirit. You must craft your goals in alignment of your needs of physical fitness, emotional management, passion of life and conscience endeavors. It will lead you to spend whole year with balance and enjoyment.
For example Goals related to your physical needs could be; loss weight or maintaining fitness with choosing wise nutrition and commitment of not for bad eating.
Goals related to mental growth can be such as reading or writing valuable book, getting admission in short or long diplomas or degree for doing systematic education and learning.
Improving relationship goals such as with spouse, partner, Boss, co-workers are so important and vital for your life happiness. Make these goals and do not feel isolate. Because losing quality of relationships or break-up can lead for seriously life failure. So enrich your relationships with genuine emotional attachment.
and finally spiritual intelligence can emphasize you to make goals those are attached with sacred causes or divine literature or holy modern or traditional personalities watering your wisdom and increasing your sense of differentiate between right and wrongs and help in awakening and maturing your conscience.
Remember, failure in focusing and designing goals of your real needs of your body, mind, heart and spirit in Year 2015 will result in imbalance and can lead to path of mediocrity or some time uncertainty and demoralization. Remember key is balance that will precede you toward growth and adapt constant change through time of year till 31 Dec 2015 until these goals will connect with your next year 2016 goals and next until all years achievements will become parts of whole life mission.
If you are really interested, I can offer you 45-60 minutes coaching session on Skype or one-one in London. Please send me your interest on email@example.com
People and business professionals are struggling to maintain their all daily to-do list, tasks, emails and correspondences related to personal, family, Team, clients, community, projects, staff and associates. of course everyone is following some of time management formulas. which are not really source of their contentment. Effective Time Management is one of greatest challenges of today’s world where everybody is extremely busy to meet daily, weekly and monthly need of time but they are not really happy and at the end of day, they show as lethargic and with low motivation for their next day.
It means that majority of people living today is without purpose of life that’s why they are not excited for their tomorrow.
But good news is that we can meet this challenge with most effective time management principle.
Before telling you Effective Time Management skills for 100% fulfilling promise for every need, work and role of your life you need to build your own life and very personal Mission Statement. This is one of the greatest step of a leader’s life. You are the own leader of your life. You need to prove it.
To think and write mission statement is one of fundamental personal initiative of any successful individual. Here I am not going to tell you write mission statement for your family, team and organisation but only for your very personal and secret life.
Personal mission statement is your life constitution which will drive you in entire course of your life successfully and with greatest satisfaction and contentment. It will make you master of your life. Because you have decided to create and design your own life course with own wishes, thoughts and priorities.
Personal mission statement belongs to your spiritual intelligence and give your really purpose and meaning of your life for your ultimately gratification.
Dr. Stephen R. Covey says:
All things are created twice. There’s a mental or first creation, and a physical or second creation to all things.
Are you read to build and write it? hmmm?
Right from the beginning, please buy or arrange your personal calendar diary from any local store (in case if you do not have), also arrange pen and notepad for draft and rough notes.
Make sure that you are sitting now in very peaceful environment and this moment is that best time when your energy of the day is maximum. Some people feel very pleasant at Dawn or in early in the morning, or sitting in the garden or library. This session should take couple of hours of your life but very important because you are going to create your own destiny and you have decided that you are going to live your own life rather than becoming cultural software and product of circumstances. is it?
Now, put on side every thing and close your eyes and imagine you are celebrating your 80th birthday and every important person in your life is around you. They are praising you. These people could be your children, grandchildren, spouse, colleagues, brothers, sisters, friends, relatives, business associates, neighbours, students and community or religious bodies. Imagine now, you are sharing milestones of your life with them. You are sharing your life achievements, your worthy experiences, conclusions, principles, values under you lived by, your successful journey and quality of thoughts and life.
Similarly, in further imagine on the same day, all people around you, are praising you and acknowledging your character, competencies and your life achievements and they are saying that you have been….. like this ….and this……., throughout your life ….and you were…. and are….. and will be as ….. (write here what do you wish to say about your on that day and write it…)
and now open your eyes and write the following three questions:
Question 1: What are list of achievements, goals, experiences, values, executed-plans and milestone you would be sharing with all people around you on that day?
Question 2: What do you want to listen from people around you? what should they be saying about you on that very day?
Question 3: What legacy do you want to leg-behind to the people after your life?
Question 4: What values you would be live by throughout in your life (from now to onward)?
Well-done! you are set on the journey to create your dream life.
Now next step are to think about couple of aspect of your important life and also write the answers of following questions:
Question 5: Identify one or two persons who have impact on your thoughts and life positively? How did that person(s) have influenced your life, in what aspects what values you took from this person and why you admire him most?
You need now to review what you have written on your notepad. You can circle, key ideas and key people within these question.
One important thing that mission statement could by half of page, few solid lines, more pages, a poem and an inspirational text or manifestation script or else. Its your own life you can choose in your own way. Hurrah!
Remember, this statement is like a seed of your life which will turn into powerful mature tree with fruits.
This is a rough draft of your personal mission statement which is not final yet. Now spend more quality time next few days with this draft until week finish and you continue to work on it. This brainstorming is extremely important. You can add or delete some points, key people, roles, achievements as you need. After few days you will see you do not need to add or delete anything more.
That is your Final mission statement. Congratulation!!!!
Amazing thing you created in your life!!! Awesome
Now you can transfer this statement to your personal and secret diary and you can also note it digitally.
What if you want to change it later, after few weeks or months?
Don’t worry, you can change it anytime. Because change means growth. Because successful life is very dynamic and many new things, roles and challenges come you can add or remove later.
Ideally, you can review it after ever month and you many ask yourself that is that mission statement is truly representing myself what I am going with and what I want to achieve and live by eventually?
If you heart solid answer YES from your inside and then there should be time of celebration!
This is personal mission statement of your life and live by it and inspire others.
Be remember that power of this mission statement depend on how you are sincere and give it quality time and you work on it.
After this I will be discussing with you how we can derive roles of our life and then goals of life in next steps.
Note: Please note that article is in connection with the series ” How to live by effective Time Management Principles”.
If you need any help to build your personal life mission statement and have any question. You can discuss with me and fill the following short form. I will contact you as son.
Preface – Is the business leadership subject of Management or it is covering all roles of life of an individual. Are we enough able to develop engaged and committed employees? Or do we see ourselves as great carer or parent? Are we enough self-aware that we are directly or indirectly connected with our cultural and social roots and at the same time we are making significant contribution to our organisation, family, society and the world?
Great author Dr. Stephen R. Covey says;
“I don’t define leadership as becoming CEO. A CEO is no more likely to be a leader than anymore else. I am talking about leading own life, being a leader among your friends, being a leader in your own family”.
These are very important and contemporary questions for contemporary and demanding minds. We are missing definite certain principle based believes-set that would modify our Industrial mind to information or knowledge worker age and it would prepare us against those societal forces, out of which we can choose to respond. We are product our generation-to-generation transferred attitude or we have our own wisdom of freedom to do or meditate against historical standards. I am victim of this lifestyle or thinking pattern because my parents & my family have been nurturing with this environment or we have our own voice that can create great relationships and humanitarian events.
Basically, leadership explain and provide us a new mind-set which provide us a unique paradigm of abundance mentality and freedom to choose our response. We need to cope all modern challenges of life, job, business and rapidly changing societal trends.
Dr. Stephen says,
“The problem of leadership today is that managers are still applying the Industrial Age control model to knowledge workers. They fail to tap into the highest motivations, talents, and genius of their people”.
Inspiring author and Leadership authority, Dr. Stephen R. Covey believes that every human is a unique combination of body, mind, heart and spirit. Each person on this earth has different needs of their living conditions, versatile talent of diverse taste, emotional attachments with natural and unlike things, roles and great voice of spiritual intelligence which guide the person throughout his life. This is so dynamic and great paradigm of human dignity.
Our almost every child and adult are studying in schools and university. But we need to think that did we provide them opportunities to learn effectively foundations of spiritual, moral, cultural and social needs. We have developed lot of engineering miracles and multi-million institutions but our students are lack of understanding of all human needs in reality. Our popular life style has born a generation where we read news; 66% Americans are either overweight or have obesity and similar data we have in other part of the world. Every person is under pressure of unwanted things. They are in pain but they have to live with it. We are building thousands of physical fitness gym, however, side by it, we have less number of leadership development institutions where we can develop such humans who can maintain their body fitness, learn to flourish, passion for excellence and live by conscience in every moment of life.
In this knowledge worker age, people are unable to keep balance in their different roles of life. For example, a productive employee could be very smart Manager to create multi-million dollars ideas to his organisation but that employee could not maintain great relation with their spouse. It could be a worse relationship setback!! They are not even proven caring parent or guardian. Likewise, business or technical professionals could have very unique mental approach for becoming successful entrepreneur or highly skilled worker but they are unable to understand their child’s needs. We need to build leaders to cope it. Dr. Stephen R. Covey said;
“When parents see their children’s problems as opportunities to build the relationship instead of as negative, burdensome irritations, it totally changes the nature of parent-child interaction. When a child comes to them with a problem, instead of thinking, “Oh, no! Not another problem!” their paradigm is, “Here is a great opportunity for me to really help my child and to invest in our leadership.”
This is indeed a great leadership paradigm.
Troubled life is also result of heedlessness of Time Management Principles, to do list is not sufficient and was an old method. Now this age demands new approach and new tool sets of keeping balance all tasks for all roles of life which we choose to plan and do proactive. Furthermore, we need to split our years and months into weeks and days, for all individual roles, based on urgencies and importance factor. Dr. Covey said, once;
“The key is not to prioritize what’s on your schedule, but to schedule your priorities.” (Leadership Paradigm)
A smart business one may have extra substantial possessions but he or she could lack of meaning of life. They are not able to know about purpose of their life and give the ultimate inner satisfaction for their daily works why they should do it. This philosophical approach of thinking is as vital as earning money or other important work. They may need to study sacred literature or have certain links which indoctrinate them for religious or spiritual faiths which can give them direction of life and accountability as they would need.
As “Accountability breeds response-ability.”
On the other hand, Leaders are also so rich people with certain mind-set who can keep balance in their life, you know why? Because they have found their voice of their personal and professional realms and now they inspire other to find their voices and it will inspires millions.
Hence, Professor Stephen R. Covey define Leadership as
“Leadership is communicating to people their worth and potential so clearly that they come to see it in themselves.”
So leadership is real need of today whatever you have the role of your life.
Leaders tend to be trustworthiness along with their competencies. Professional competencies demands new skills, new tool set and unique paradigm under character groom itself.
Character building is a great challenge of today’s world. Failure as personal or professional roles is in result of character weaknesses and our schools and society have been failed to make a trustworthy person. It effect, often, the personal relationships especially with friends and spouses and also in business environment when Manager or CEO involve in affairs and corruption scandals.
“90 percent of all leadership failures are character failures”.
Basically, character is composition of integrity, maturity and abundance mentality whereas competence build through technical knowledge of certain field or industry, conceptual understanding of things and ideas and how to become interdependent to achieve business or work goals. When character meets with competency, wisdom born. Leader than live by wisdom, act under humility and do by courage.
Leaders believe in synergistic team work where 1+1 is not 2 but 11 or more. Where teams in factory unit, offices and homes earn fruits of synergy every moment. They reinforce strengths and ignore the weaknesses of each other. If people have conflicts at work, home and in politics, leaders transform the issues the 3rd alternative solution which is a higher way out of solution provided by each party. Like Dr. Stephen Said,
“Valuing the differences is the essence of synergy the mental, the emotional, the psychological difference between people. And the key to valuing those differences is to realize that all people see the world, not as it, but as they are.”
Today, most of employee are disengaged with organisational priorities. Involvement of employee can be make sure only by directly emotional attachment with core purpose of the project or organisation. Clearly communicated mission and its derived goals are indispensable for happier workers.
No involvement no commitment!
All principle-centred leaders believe in run their roles of life based on mission statement. Their personal mission are integrated with their professional job roles, family and relationships. Goals, weekly and daily tasks are their water under they live. They use modern technology for keeping their Time Management and priorities but do not indulge in it. They are self-manager and carry powerful life driven character oriented values like integrity, trust, humility, trust worthiness, dignity, optimism, synergy and stewardship. They lead their own life with interdependence style of amalgamation of Vision, Discipline, Passion and Conscience.
This world is turning into intense customer oriented. Every individual and organisation are somewhere are customers of each other. Therefore we need to build a mind-set where this customer oriented market can be satisfied and service must be essence of all passion and spirit.
Like Nathan Eldon said once, “Service is the rent we pay for living in this world of ours”.
Leaders have vision of deep thinking and philosophical foundation the way they perceive the world. They believe in people, watch dreams, have idealistic approach, aware of reality, really helpful for everyone and have capacity to think outside the box. Consequently, they are creative and mature enough to achieve their desired life.
Leaders maintain self-discipline because they believe in natural principles and see synergy everywhere in nature. They know that they need to focus on their mission and goals, constantly, independently through continues hard work and competent values with decisive nature. They executive in their business action plan with realistic and achievable approach.
Also, leaders are passionate about what they do, fearlessly. They are enough sensitive to accept every challenge of their life role, self-motivating and have immense courage to launch personal and business initiatives.
Keeping their vision, discipline and passion, leaders also need a lens through which they can accountable itself. They have great sense of right and wrong which burn them from their inside and they listen inner friend’s voice of their conscience, it always push or pull them in every moment of their life whenever they need of it. This little whispering is called conscience and govern all other three component of the whole-person i.e. physical, mental and emotional or social intelligences within a leader.
If an individual could really believe on these intelligences, along with whole roadmap to live on path of greatness, and find his own voice then it can discover a leader inside you, no matter what age level you are.
Dr. Stephen R. Covey says,
“We are a product of neither nature nor nurture; we are a product of choice”.
And that’s Leadership.
So we need to certain training programs that can build minds of our employees, parents, scientists and professionals who can cope and feel difference in this age of complexity and next age of wisdom. These trainings can have spirit to transformation the lives many individuals who can become source of inspiration of thousands of others and then this light spreads on.
Today multi-million industries and brand companies are investing billion pounds to educate on their employees development so that they can be engaged with purpose and operations of the organisation. Government and private organisations are focusing that how they can develop and transform minds of their workers to meet knowledge worker age economy needs and be cradle of inspiration for next business generation.
I believe that leadership developmental programs are voice of this age and is necessary part of every academia, on top. Individuals are getting blessed by virtue of this new mind-set and learn new skill-set to cope every challenge of new time.
Today, core academic discipline like Business Management has comprehended importance of education of Leadership development to graduates and professionals. Thousands of universities and colleges are announcing hundreds of courses, trainings, seminars and certifications for Leadership growth. Multinational organisation and cooperate world need diversity and vision in their management mentors and workforces to be succeeded their business master plans and financial goals. They are in great need of certain mind-set which can renovate their management into truly and dynamic business leaders.
I have shown you a very quick view of importance of leadership development in business, personal and social roles. There are many other dimensions as awakening calls for Managers and emerging individuals who can train themselves with change of successful paradigm that is need of today and we must need to abolish old successful way of thinking pattern because remember;
“ Nothing fails like success”.
Trainings based on leadership improvement packages and individual effectiveness are in fact fundamental function of today business and innovative world. Emerging enterprises and social organisations need networking and transparency in actions of which they want to achieve their collective dreams. Employees of the organisation want to work in healthy environment where they can fulfil their needs of personal and family economics, learn new skills and unleash their potential, emotionally connected with cause of the organisation with synergistic spirit and with definite accountable inner which whisper them either they are doing right and wrong.
“You cannot change the fruit without changing the root”.
Leadership and Management Trainings – an Effective Paradigm – By Maratib Ali Shad – London