15 points – Customer Service is not only limited to…

I would like to share with you that Customer Service is one of a great profession in all industries. Nowadays Customer Service is very challenging but so much potential to learn new skills and polishing skills. As like other trades, Minicab or Taxi industry has so many expectations from customer service agents like you and other of your colleagues are. Every major organization in the current market is getting the edge over other based on practicing highest values of customer services.

Here are 15 points that you can consider before planing to excel your job role:

  1. Customer service is not limited to serve only the customers but also all stake holders of the organisation. It is not limited to only taking calls but also serving them.
  2. Customer service is not only limited to entering data but also reporting any major or minor incidents or events connected with operations.
  3. Customer service is not only limited to stick with your computer screen but also working (digitally & physically) as part of the team in the office.
  4. Customer service is not only limited to individual capacity to deal with visitor inquiries or customers queries but also building a relationship with them.
  5. Customer service is not only limited to talking over the phone but also giving genuine feeling to the customers on the other end of the phone.
  6. Customer service is not only giving cab service to the customer but also showing them the reflection of the mission of the company i.e. Amazing, Reliable and Experienced.
  7. Customer service is not only limited to deal all inquiries or queries or complaints, individually but also escalating concerning the matter to relevant departments within the organization. call-1357566_1280
  8. Customer service is not only following particular instructions within job role but also very much expandable by expanding vision about customer services and upgrading the role to the next level of service.
  9. Customer service is not only too many calls continuously with pressure but also showing a great sense of responsibility to show same great service passion to the customer on the other end of the phone as a proactive contributor.
  10. Customer service is not only to work as an individual but also part of the big plan of a synergistic team designed by effective management of the organization.
  11. Customer service is not only booking travel information into the system but also reserving expectations of the customer for current job and next job.
  12. Customer service is not only the first eye of contact of the company but also ever lasting impression upon a customer for rest of their life.
  13. Customer service role cannot only be important milestone for your professional career but create and make loyal connections of the outer world with the company.
  14. Customer service role is not only high paid role in the modern world but also a great contributor to the organizational annual financial targets.
  15. Customer service is not a fixed enclosed role with limited set of expectations but also provide the foundations of becoming leader in your role and all possible upgraded roles in future.

Power of believes system or Paradigms

All things are possible to the person who believes they are possible. NAPOLEON HILL

Believes system for man is like a network of billions of psycho-neuron cells that generate thoughts to make emotions so that their body can move independently to achieve something or act on in liaison spiritual intelligence. It is so powerful that drive man towards whether the path of mediocre or path of greatness. It may also refer as paradigms that mean mental maps or pattern of thoughts that define objects or events in unique ways.

Very high self-esteemed people have powerful believe so that they don’t get influence from the environment. They are proactive and have won on self so that they not only work independently but also interdependently as a team in office and family. The correctness of beliefs depends on the purity of thoughts or principles based paradigms that people choose to adopt from different stages i.e. childhood or nurturing, genes or nature or through their own choice.

Dr. Stephen put Paradigm in this way,
“Paradigm commonly used today to mean a perception, assumption, theory, frame of reference or lens through which you view the world. It’s like a map of territory or city. If inaccurate, it will make no difference how hard you try to find your destination or how positively you think – you’ll stay lost. If accurate, then diligence and attitude matter. But not until. ” (The 8th Habit – 2003)

Many centuries ago, famous scientist Francesco Redi discovered a fact against long lasted false belief under which they knew that maggots could be spontaneously generated from meat. Since Germs theory verify that every phenomenon or event is in the result of tiny microscopic insects called germs and nothing can be happened but due to germs. This amazing discovery open new dimension and change paradigms of medical science existed from centuries.

Believes in vital values such as dignity, honesty, and integrity are edges of rope of success. No short-cuts or alleyways should provide you keys to the road of success. Although, it seems path through main functions such as Vision, Discipline, Passion, and conscience, are difficult and long to walk over, however, it is only true reality to set on if you are a believer on true and long lasting success.

One of the biggest challenges is to believe on work in current information knowledge work age which had laid behind industrial mindset. Both mindsets are opposite to each other. You cannot get heartfelt success personally or in form of teams or whole company if you are lacking ingredient of requirement of modern age such as principle based leadership vision, considering employees as asset and machines as liability , whole person-paradigm, not partial individual, shared-vision, great alignment within departments, empowerment and all connected with high trust. These are fundamental beliefs of the modern and natural paradigm of success. Author John Gardner once said, ” Most ailing organizations have developed a functional blindness to their own defects, They are not suffering because they cannot resolve their problems, but because they cannot see their problems.”

If you believe on principle based success and associated values, it is imperative not to concentrate on disempowering environment or people. It is a famous fable that Once a deaf frog was dropped into a deep well and it was hard to come out. All nearby frogs gathered around the well to criticize that why did he drive into a deep well. All were shouting or mocking the Frog. Since that frog could not hear and the Frog was a focus to climb up the walls of the well to come out. He assumed positively that all frogs were motivating him that come on, come on, you could come out. Eventually, that frog came out of well and everyone was so astonished that how he could survive and he said that he was not aware that all other frogs were criticizing, all frogs were pushing for him to come out, he explained.

Like a frog, we all believe on our strengths and don’t put our ears on others criticism and negative thoughts. Believe in yourself and you will be succeeded like a frog.
Theory of relativity and modern Science after Isaac Newton 1700 or beyond changed belief systems of previous all generations. Therefore, inventions and discoveries in all fields such as mechanics, electronics, genetics, physics, mathematics etc are more frequent with greater speed than before, all due to change of mind-set and believe on new tools, thoughts, and skills-set.

Dr. Stephen once said, “If you want to make minor, incremental changes and improvements, work on practices, behavior or attitude. But if you want to make significant, quantum improvement, work on paradigms.”

In historical perspective, if religious paradigms were aligned with scientific and modern knowledge based developments, it had played a significant role in building faith based nations like Muslims. Old Muslims used to have powerful believes that their faith and revelation also support and source of encouragement for discoveries, inventions and learning modern knowledge. Since those beliefs led foundations of modern science and culture and built a creative golden age of Muslim Civilisation that stretched from Spain to China for many hundreds of years. Since those beliefs disappeared, a nation turned into entirely different downward fall. Some wonders of those beliefs were Lighthouse of Alexandria (one of the wonders of the Ancient World), The House of Wisdom: Baghdad’s intellectual Powerhouse, top Medical books, beautiful and majestic mosques, Ibn Sina’s ‘Canon book, a medical reference in Europe for 500 years!, Extra ordinary women from the Golden Age of Muslim Civilisation, Al-Jahiz’s Book of Animals, The Rise of papermaking industry, Where algebra got is name from, stunning ceilings from wonders of Islamic Architecture, The Islamic Roots of modern Pharmacy, Glass industry,  amazing Mechanical devices and clocks and top popular cities were under civilisation of believers !

Social mirrors are very many functions of beliefs of the people in a certain society. illiteracy and without a sense of self-actualization, nations turn into the backward crowd who follow low values and unproductive traditions. People tend to see their success and failure in terms of beliefs and social mirrors. For example, a society where Doctor or Engineer or rich Businessman is considered only high rank of success is a good example of poor social mirrors.

It is important how you see yourself you become. A child of an elephant is generally chained with rope and he thinks that he cannot break and hence he cannot be free himself. The Same elephant when gets an adult, still thinks that he cannot get rid of a chain, even when he has enormous power to break it anytime but an adult elephant cannot because he has thought that he was and is limited. If you want to achieve big you need to break chains of ignorance from your mind.

People and nations who believe in a power of Character Ethics they develop more mature and successful children who do not believe in success on personal ethics. They believe that success is a consistent journey led by the sequential development of Physical, Mental, Social or emotional or Spiritual intelligence.

In recent modern history is witnessed that how few individuals transformed their people in the country and achieved massive from scratch. Such as Mother Teresa, Malala, Gandhi, Nelson Mendela, Edhi, Arunima Sinha, Founding fathers of United States of America, Churchill, and all Prophets, are few examples who were born to believe in serving their people and reshaped their destiny.

If you are Office Professional/House wife/ unemployed/Manager/Director/CEO or thinking to change your career and you want write mission statement of your life, Team or organisation, or want to set personal or organisational goals, or you are finding your own voice or purpose or you want to identify and separate wrong beliefs or social mirrors from correct belief, than sign up to book free session with me.
Click here: http://www.lifemasterysuccess.com/#booknow

6 steps to plan your year 2015 great

To plan a year is the best and ideal action for successful individual. These productive leaders design their mission and goals of life. It leads to some big milestones of their life. It is directly proportional to personal effectiveness, improving relationships, increasing wealth, achieving dreams and spiritual gratification. We can achieve these milestones in different but steady years of our life. It can be further divided into single many years achievement. There is good news for you that today is extremely best time and offering you superb opportunity for plan your year. Since year 2015 is at your hand and you are excited, thrilled and passionate about it so you can consider this year as unit-success to achieve your all milestones.

Now question is how you can make this year 2015 more productive with effectiveness that you require to maintain. Certainly it needs following five ingredients:

Goals, tasks, Calendar, mission, values, roles, year 2015, Time Management

Goals, tasks, Calendar, mission, values, roles, year 2015, Time Management

  • Mission, purpose and set of goals
  • Personal Motivation
  • Time Management skills
  • Planning tools (Paper or digital)
  • Sharpen the Saw

If you have not yet started to plan your year you must realize that this is the finest time for you. I would say because if you delay or postpone this vital yearly planning time, your next days and weeks can distract your attention and de-motivated you and you will be in state of motionlessness or on path of mediocrity. I strongly suggest you to take charge of your life right now.
Bottom line of this post is,

“Think seriously, write professionally and act with free independent will to achieve your mission, goals and tasks for year 2015”.
Here I will help you that how you can design your own year 2015. You are just few steps away to create your future.

Please follow six easy steps:

STEP 1: First find your favorite time, place and environment where you feel really peace, calmness and privacy. For example some people find early morning or late night or at library or Gardens or far from city etc.

STEP 2: Secondly, Imagine and mediate yourself about in future by closing your eyes when you would be celebrating your 80th birthday. Imagine about those key people such as family, friends and work associates would be around you. Suppose If they were given one piece of paper with pen and ask them to write about you that how did they would have found you in their life. Just think what sort of appreciations, characteristics and values they would be describing & writing on paper on this most important 80th birthday of your life. What things, events and greatness they would be amalgamating with you. Jot down each and every coming thoughts in your mind. This is will enable you to compile draft list of various points related to different dimensions of your life and it could be your relationships, humanistic universal values and feelings. It is really important and special.

STEP 3: Now read paper again and again, divide all written things, sentences, feelings and voices into Values, Roles and Goals.

Please remember that Values are those moral words with feelings such as integrity, humility, punctual, confidence, balance, maturity, vision, passion, trustworthy, hard-work, agility, organize, adaptability, thoughtful etc.

Roles are your key relationships and social positions, for example As Manager, Teacher, Volunteer, Accountant, Assistant, Father, Mother and Community worker etc.

And Goals are interconnected with your thoroughly life practical achievements with help of your values in certain roles. For example, one possible your goal for an effective Administrative Manager could be: “I will be reshaping some of vital administrative work of my department in my company by relocation data and files of thousands of customers on paper to digital document drive till 31st Dec 2015”.

Being business leader, CEO or entrepreneur your wild goal could be:  “to generate revenue of one million pounds by using dynamic electronic marketing tools at end of Dec 2015”.

As community worker: “I would be assisting my supervisor in doing at least feedback surveys with our 5000 active club members for improving customer services throughout year 2015”.

STEP 4: Keep revising and composing above goals, roles and values (prepared in step 3) every day for at least 1-2 weeks. Make sure you add or remove contents until it become homogeneous. You can insert images in the content to make inspiring and attractive presentation for yourself. Make realistic and achievable goals. Think concretely and straightforwardly toward your goals to achieve it. Make even short terms as many goals which lead toward big goal or life event or accomplishment.

STEP 5: Ideally you should also hire a Personal Coach for achieving your goals. Qualified and experience Coach in specific niches will inspire your energies, unleash your hidden potential, will be proven as greatest source of motivation in achieving your life goals for any role. Hold at least 2-4 coaching sessions with your coach on-line or on-site and share your vision, goals for next year 2015. Work on it. Take the inspiration from your Coach in finding more best available methods to achieve your goals. How to maintain the discipline is your one of challenge.

Lastly, set a personal reward system for your achievement either weekly or monthly achievement. Involve yourself in some fun, party, great dinner on intimacy, once you achieve something important. It will help you more to stay connected with your goals and vision.

In following above step 2, during designing your goals you can keep four vital dimension of your life. i.e. Body, Mind, Heart and Spirit. You must craft your goals in alignment of your needs of physical fitness, emotional management, passion of life and conscience endeavors. It will lead you to spend whole year with balance and enjoyment.

For example Goals related to your physical needs could be; loss weight or maintaining fitness with choosing wise nutrition and commitment of not for bad eating.

Goals related to mental growth can be such as reading or writing valuable book, getting admission in short or long diplomas or degree for doing systematic education and learning.

Improving relationship goals such as with spouse, partner, Boss, co-workers are so important and vital for your life happiness. Make these goals and do not feel isolate. Because losing quality of relationships or break-up can lead for seriously life failure. So enrich your relationships with genuine emotional attachment.

and finally spiritual intelligence can emphasize you to make goals those are attached with sacred causes or divine literature or holy modern or traditional personalities watering your wisdom and increasing your sense of differentiate between right and wrongs and help in awakening and maturing your conscience.

Remember, failure in focusing and designing goals of your real needs of your body, mind, heart and spirit in Year 2015 will result in imbalance and can lead to path of mediocrity or some time uncertainty and demoralization. Remember key is balance that will precede you toward growth and adapt constant change through time of year till 31 Dec 2015 until these goals will connect with your next year 2016 goals and next until all years achievements will become parts of whole life mission.

If you are really interested, I can offer you 45-60 minutes coaching session on Skype or one-one in London. Please send me your interest on maratib@maratibalishad.com

Feeling your genuine smile!

Good luck for your year 2015!!!

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