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For many people, success is a very dear concept in life in contrast to the failure we can not generalize the idea of success, however, in order to understand what success should be understood, I am describing here.
success can be defined in various ways and paradigms but the most popular image of success is to achieve something great not only in personal capacity but in public as well. for example, some people can earn more money quicker then other and that will be considered as personal and social success and the other people who remained poor or less privileged will be considered as the failure.
similarly, if someone, teams or organizations achieve something great according to their scheduled plan they will be considered victorious.
success in my point of view, is the very relative term we use in everyday life one important development in one’s life or in organizational change, can be viewed admirably or as a mediocre step. for example, if an individual has a list of achievements in his life, that can be considered a list of failure in other frames of reference or mindset.paradigms about being a truly successful or failure can be varied with person to person, culture to culture, and civilization to civilization from here we develop the idea of the superiority of certain types of individuals, organizations, and cultures over others. sometimes it creates the negative impact on all stack holders. In today’s world, many problems and conflicts between person’s, and cultures are the outcome of same thinking pattern, one does not acknowledge the success of other or show an envy.
There’s is a famous quotation of Einsteins:-
“The significant problems, we face can not be solved at the same level of thinking we were at when we created them.”
There’s always need of upgrade’s of mindset, thinking pattern and broader perspective it does also mean that one method of success in any generation may or may not be successful in next generation because of limiting beliefs, confined scientific, modern knowledge and incorrect paradigms sometimes generations or cultures cannot determine what, why and how things are required in this contemporary world.
Actually, in my point of view success is very personal phenomena it should not always be generalized because like I said earlier success is varied from person to person. Any person can be successful if he or she is achieving what they have scheduled in their planning and goals of life whether on personal or professional capacity.
A key indicator’s of being the truly successful individual is a high degree of personal satisfaction, clarity, great and simple communication, self-discipline, integrity, vision, passion and conscious. Of course, a positive and successful person is a whole person creative driving force to achieve greatness. The ripples of these great will be sprinkled to the external world automatically, not deliberately.
The degree of maturity of a successful person can be judged with the fact that an individual is living with balance life that is 360.360 degrees life means he or she is progressing in all major or selective areas of life steadily with their conscious effort to drive themselves in their journey of life regardless of criticism, procrastination and self-limiting beliefs from others.
“The history of the freeman is never by chance but by choice-their choice”
by Dwight D.eisenhower
I would like to share with you that Customer Service is one of a great profession in all industries. Nowadays Customer Service is very challenging but so much potential to learn new skills and polishing skills. As like other trades, Minicab or Taxi industry has so many expectations from customer service agents like you and other of your colleagues are. Every major organization in the current market is getting the edge over other based on practicing highest values of customer services.
Here are 15 points that you can consider before planing to excel your job role:
Customer service is not limited to serve only the customers but also all stake holders of the organisation. It is not limited to only taking calls but also serving them.
Customer service is not only limited to entering data but also reporting any major or minor incidents or events connected with operations.
Customer service is not only limited to stick with your computer screen but also working (digitally & physically) as part of the team in the office.
Customer service is not only limited to individual capacity to deal with visitor inquiries or customers queries but also building a relationship with them.
Customer service is not only limited to talking over the phone but also giving genuine feeling to the customers on the other end of the phone.
Customer service is not only giving cab service to the customer but also showing them the reflection of the mission of the company i.e. Amazing, Reliable and Experienced.
Customer service is not only limited to deal all inquiries or queries or complaints, individually but also escalating concerning the matter to relevant departments within the organization.
Customer service is not only following particular instructions within job role but also very much expandable by expanding vision about customer services and upgrading the role to the next level of service.
Customer service is not only too many calls continuously with pressure but also showing a great sense of responsibility to show same great service passion to the customer on the other end of the phone as a proactive contributor.
Customer service is not only to work as an individual but also part of the big plan of a synergistic team designed by effective management of the organization.
Customer service is not only booking travel information into the system but also reserving expectations of the customer for current job and next job.
Customer service is not only the first eye of contact of the company but also ever lasting impression upon a customer for rest of their life.
Customer service role cannot only be important milestone for your professional career but create and make loyal connections of the outer world with the company.
Customer service role is not only high paid role in the modern world but also a great contributor to the organizational annual financial targets.
Customer service is not a fixed enclosed role with limited set of expectations but also provide the foundations of becoming leader in your role and all possible upgraded roles in future.
To plan a year is the best and ideal action for successful individual. These productive leaders design their mission and goals of life. It leads to some big milestones of their life. It is directly proportional to personal effectiveness, improving relationships, increasing wealth, achieving dreams and spiritual gratification. We can achieve these milestones in different but steady years of our life. It can be further divided into single many years achievement. There is good news for you that today is extremely best time and offering you superb opportunity for plan your year. Since year 2015 is at your hand and you are excited, thrilled and passionate about it so you can consider this year as unit-success to achieve your all milestones.
Now question is how you can make this year 2015 more productive with effectiveness that you require to maintain. Certainly it needs following five ingredients:
Mission, purpose and set of goals
Time Management skills
Planning tools (Paper or digital)
Sharpen the Saw
If you have not yet started to plan your year you must realize that this is the finest time for you. I would say because if you delay or postpone this vital yearly planning time, your next days and weeks can distract your attention and de-motivated you and you will be in state of motionlessness or on path of mediocrity. I strongly suggest you to take charge of your life right now.
Bottom line of this post is,
“Think seriously, write professionally and act with free independent will to achieve your mission, goals and tasks for year 2015”.
Here I will help you that how you can design your own year 2015. You are just few steps away to create your future.
Please follow six easy steps:
STEP 1: First find your favorite time, place and environment where you feel really peace, calmness and privacy. For example some people find early morning or late night or at library or Gardens or far from city etc.
STEP 2: Secondly, Imagine and mediate yourself about in future by closing your eyes when you would be celebrating your 80th birthday. Imagine about those key people such as family, friends and work associates would be around you. Suppose If they were given one piece of paper with pen and ask them to write about you that how did they would have found you in their life. Just think what sort of appreciations, characteristics and values they would be describing & writing on paper on this most important 80th birthday of your life. What things, events and greatness they would be amalgamating with you. Jot down each and every coming thoughts in your mind. This is will enable you to compile draft list of various points related to different dimensions of your life and it could be your relationships, humanistic universal values and feelings. It is really important and special.
STEP 3: Now read paper again and again, divide all written things, sentences, feelings and voices into Values, Roles and Goals.
Please remember that Values are those moral words with feelings such as integrity, humility, punctual, confidence, balance, maturity, vision, passion, trustworthy, hard-work, agility, organize, adaptability, thoughtful etc.
Roles are your key relationships and social positions, for example As Manager, Teacher, Volunteer, Accountant, Assistant, Father, Mother and Community worker etc.
And Goals are interconnected with your thoroughly life practical achievements with help of your values in certain roles. For example, one possible your goal for an effective Administrative Manager could be: “I will be reshaping some of vital administrative work of my department in my company by relocation data and files of thousands of customers on paper to digital document drive till 31st Dec 2015”.
Being business leader, CEO or entrepreneur your wild goal could be: “to generate revenue of one million pounds by using dynamic electronic marketing tools at end of Dec 2015”.
As community worker: “I would be assisting my supervisor in doing at least feedback surveys with our 5000 active club members for improving customer services throughout year 2015”.
STEP 4: Keep revising and composing above goals, roles and values (prepared in step 3) every day for at least 1-2 weeks. Make sure you add or remove contents until it become homogeneous. You can insert images in the content to make inspiring and attractive presentation for yourself. Make realistic and achievable goals. Think concretely and straightforwardly toward your goals to achieve it. Make even short terms as many goals which lead toward big goal or life event or accomplishment.
STEP 5: Ideally you should also hire a Personal Coach for achieving your goals. Qualified and experience Coach in specific niches will inspire your energies, unleash your hidden potential, will be proven as greatest source of motivation in achieving your life goals for any role. Hold at least 2-4 coaching sessions with your coach on-line or on-site and share your vision, goals for next year 2015. Work on it. Take the inspiration from your Coach in finding more best available methods to achieve your goals. How to maintain the discipline is your one of challenge.
Lastly, set a personal reward system for your achievement either weekly or monthly achievement. Involve yourself in some fun, party, great dinner on intimacy, once you achieve something important. It will help you more to stay connected with your goals and vision.
In following above step 2, during designing your goals you can keep four vital dimension of your life. i.e. Body, Mind, Heart and Spirit. You must craft your goals in alignment of your needs of physical fitness, emotional management, passion of life and conscience endeavors. It will lead you to spend whole year with balance and enjoyment.
For example Goals related to your physical needs could be; loss weight or maintaining fitness with choosing wise nutrition and commitment of not for bad eating.
Goals related to mental growth can be such as reading or writing valuable book, getting admission in short or long diplomas or degree for doing systematic education and learning.
Improving relationship goals such as with spouse, partner, Boss, co-workers are so important and vital for your life happiness. Make these goals and do not feel isolate. Because losing quality of relationships or break-up can lead for seriously life failure. So enrich your relationships with genuine emotional attachment.
and finally spiritual intelligence can emphasize you to make goals those are attached with sacred causes or divine literature or holy modern or traditional personalities watering your wisdom and increasing your sense of differentiate between right and wrongs and help in awakening and maturing your conscience.
Remember, failure in focusing and designing goals of your real needs of your body, mind, heart and spirit in Year 2015 will result in imbalance and can lead to path of mediocrity or some time uncertainty and demoralization. Remember key is balance that will precede you toward growth and adapt constant change through time of year till 31 Dec 2015 until these goals will connect with your next year 2016 goals and next until all years achievements will become parts of whole life mission.
If you are really interested, I can offer you 45-60 minutes coaching session on Skype or one-one in London. Please send me your interest on email@example.com