15 points – Customer Service is not only limited to…

I would like to share with you that Customer Service is one of a great profession in all industries. Nowadays Customer Service is very challenging but so much potential to learn new skills and polishing skills. As like other trades, Minicab or Taxi industry has so many expectations from customer service agents like you and other of your colleagues are. Every major organization in the current market is getting the edge over other based on practicing highest values of customer services.

Here are 15 points that you can consider before planing to excel your job role:

  1. Customer service is not limited to serve only the customers but also all stake holders of the organisation. It is not limited to only taking calls but also serving them.
  2. Customer service is not only limited to entering data but also reporting any major or minor incidents or events connected with operations.
  3. Customer service is not only limited to stick with your computer screen but also working (digitally & physically) as part of the team in the office.
  4. Customer service is not only limited to individual capacity to deal with visitor inquiries or customers queries but also building a relationship with them.
  5. Customer service is not only limited to talking over the phone but also giving genuine feeling to the customers on the other end of the phone.
  6. Customer service is not only giving cab service to the customer but also showing them the reflection of the mission of the company i.e. Amazing, Reliable and Experienced.
  7. Customer service is not only limited to deal all inquiries or queries or complaints, individually but also escalating concerning the matter to relevant departments within the organization. call-1357566_1280
  8. Customer service is not only following particular instructions within job role but also very much expandable by expanding vision about customer services and upgrading the role to the next level of service.
  9. Customer service is not only too many calls continuously with pressure but also showing a great sense of responsibility to show same great service passion to the customer on the other end of the phone as a proactive contributor.
  10. Customer service is not only to work as an individual but also part of the big plan of a synergistic team designed by effective management of the organization.
  11. Customer service is not only booking travel information into the system but also reserving expectations of the customer for current job and next job.
  12. Customer service is not only the first eye of contact of the company but also ever lasting impression upon a customer for rest of their life.
  13. Customer service role cannot only be important milestone for your professional career but create and make loyal connections of the outer world with the company.
  14. Customer service role is not only high paid role in the modern world but also a great contributor to the organizational annual financial targets.
  15. Customer service is not a fixed enclosed role with limited set of expectations but also provide the foundations of becoming leader in your role and all possible upgraded roles in future.
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Childhood in the Digital Age

It is one of most fundamental and critical thought everyone does have in their mind because everyone has either passed thought childhood age or living with children directly or indirectly.

Childhood in contemporary modern world is so different than previous at least 2-3 generations. Both generations are living in different worlds and it is more primary responsibility of previous generation to understand next generation because they are in developmental stage where every day and months new digital devices and technologies are in operations in every other week. Unlikely current and new generation have less comparatively awareness about development of technology. What I mean that a child at age 8-10 who is using iPad Pro may does not have information that only ten years before there was not any thing such as Tablet or iPad or Kindle fire exist.

In this scenario parents have greater responsibility to get knowledge of how far they are or how are they right when they have conflict with their kids in using and handling digital devices , called gadgets or on Game console etc.

It is important to know that generally age between 3 to 14 years considered as childhood and digital technology means all PCs, smartphones including iPhones and Samsung etc., DVDs, Texting, Camera, Social Media networking and Games etc.

From studies and observation it looks that children development milestones in key core areas of life such as language, cognition, Psyche-motor domain, Social or emotional intelligences , have been either misunderstood or children are lack behind on these milestones. Speech problems, aggression, lonely, suicidal thoughts, biasness, laziness and unethical attitude are outcomes of technology and it is because of something else. That we will discuss in next paragraphs here.

In this light, we need to address following few key questions related to children in connection with using modern technology and Devices:

  1. How digital technology influences the acquisition of these important skills?
  2. Does technology hinder children’s Physical, Social and cognitive development, or does it provide exciting opportunities for learning new abilities?
  3. What makes digital technology so compelling and motivating?
  4. And are we raising a new generation of children for whom technology is as natural as breathing?

    What do you think?
    Share your thoughts in the comments.

 

 

6 steps to plan your year 2015 great

To plan a year is the best and ideal action for successful individual. These productive leaders design their mission and goals of life. It leads to some big milestones of their life. It is directly proportional to personal effectiveness, improving relationships, increasing wealth, achieving dreams and spiritual gratification. We can achieve these milestones in different but steady years of our life. It can be further divided into single many years achievement. There is good news for you that today is extremely best time and offering you superb opportunity for plan your year. Since year 2015 is at your hand and you are excited, thrilled and passionate about it so you can consider this year as unit-success to achieve your all milestones.

Now question is how you can make this year 2015 more productive with effectiveness that you require to maintain. Certainly it needs following five ingredients:

Goals, tasks, Calendar, mission, values, roles, year 2015, Time Management
Goals, tasks, Calendar, mission, values, roles, year 2015, Time Management
  • Mission, purpose and set of goals
  • Personal Motivation
  • Time Management skills
  • Planning tools (Paper or digital)
  • Sharpen the Saw

If you have not yet started to plan your year you must realize that this is the finest time for you. I would say because if you delay or postpone this vital yearly planning time, your next days and weeks can distract your attention and de-motivated you and you will be in state of motionlessness or on path of mediocrity. I strongly suggest you to take charge of your life right now.
Bottom line of this post is,

“Think seriously, write professionally and act with free independent will to achieve your mission, goals and tasks for year 2015”.
Here I will help you that how you can design your own year 2015. You are just few steps away to create your future.

Please follow six easy steps:

STEP 1: First find your favorite time, place and environment where you feel really peace, calmness and privacy. For example some people find early morning or late night or at library or Gardens or far from city etc.

STEP 2: Secondly, Imagine and mediate yourself about in future by closing your eyes when you would be celebrating your 80th birthday. Imagine about those key people such as family, friends and work associates would be around you. Suppose If they were given one piece of paper with pen and ask them to write about you that how did they would have found you in their life. Just think what sort of appreciations, characteristics and values they would be describing & writing on paper on this most important 80th birthday of your life. What things, events and greatness they would be amalgamating with you. Jot down each and every coming thoughts in your mind. This is will enable you to compile draft list of various points related to different dimensions of your life and it could be your relationships, humanistic universal values and feelings. It is really important and special.

STEP 3: Now read paper again and again, divide all written things, sentences, feelings and voices into Values, Roles and Goals.

Please remember that Values are those moral words with feelings such as integrity, humility, punctual, confidence, balance, maturity, vision, passion, trustworthy, hard-work, agility, organize, adaptability, thoughtful etc.

Roles are your key relationships and social positions, for example As Manager, Teacher, Volunteer, Accountant, Assistant, Father, Mother and Community worker etc.

And Goals are interconnected with your thoroughly life practical achievements with help of your values in certain roles. For example, one possible your goal for an effective Administrative Manager could be: “I will be reshaping some of vital administrative work of my department in my company by relocation data and files of thousands of customers on paper to digital document drive till 31st Dec 2015”.

Being business leader, CEO or entrepreneur your wild goal could be:  “to generate revenue of one million pounds by using dynamic electronic marketing tools at end of Dec 2015”.

As community worker: “I would be assisting my supervisor in doing at least feedback surveys with our 5000 active club members for improving customer services throughout year 2015”.

STEP 4: Keep revising and composing above goals, roles and values (prepared in step 3) every day for at least 1-2 weeks. Make sure you add or remove contents until it become homogeneous. You can insert images in the content to make inspiring and attractive presentation for yourself. Make realistic and achievable goals. Think concretely and straightforwardly toward your goals to achieve it. Make even short terms as many goals which lead toward big goal or life event or accomplishment.

STEP 5: Ideally you should also hire a Personal Coach for achieving your goals. Qualified and experience Coach in specific niches will inspire your energies, unleash your hidden potential, will be proven as greatest source of motivation in achieving your life goals for any role. Hold at least 2-4 coaching sessions with your coach on-line or on-site and share your vision, goals for next year 2015. Work on it. Take the inspiration from your Coach in finding more best available methods to achieve your goals. How to maintain the discipline is your one of challenge.

STEP 6:
Lastly, set a personal reward system for your achievement either weekly or monthly achievement. Involve yourself in some fun, party, great dinner on intimacy, once you achieve something important. It will help you more to stay connected with your goals and vision.

In following above step 2, during designing your goals you can keep four vital dimension of your life. i.e. Body, Mind, Heart and Spirit. You must craft your goals in alignment of your needs of physical fitness, emotional management, passion of life and conscience endeavors. It will lead you to spend whole year with balance and enjoyment.

For example Goals related to your physical needs could be; loss weight or maintaining fitness with choosing wise nutrition and commitment of not for bad eating.

Goals related to mental growth can be such as reading or writing valuable book, getting admission in short or long diplomas or degree for doing systematic education and learning.

Improving relationship goals such as with spouse, partner, Boss, co-workers are so important and vital for your life happiness. Make these goals and do not feel isolate. Because losing quality of relationships or break-up can lead for seriously life failure. So enrich your relationships with genuine emotional attachment.

and finally spiritual intelligence can emphasize you to make goals those are attached with sacred causes or divine literature or holy modern or traditional personalities watering your wisdom and increasing your sense of differentiate between right and wrongs and help in awakening and maturing your conscience.

Remember, failure in focusing and designing goals of your real needs of your body, mind, heart and spirit in Year 2015 will result in imbalance and can lead to path of mediocrity or some time uncertainty and demoralization. Remember key is balance that will precede you toward growth and adapt constant change through time of year till 31 Dec 2015 until these goals will connect with your next year 2016 goals and next until all years achievements will become parts of whole life mission.

If you are really interested, I can offer you 45-60 minutes coaching session on Skype or one-one in London. Please send me your interest on maratib@maratibalishad.com

Feeling your genuine smile!

Good luck for your year 2015!!!

Identify key Roles and Relationships of Life

Once you build your Personal Mission Statement, you are set on path of greatness and now depend how much you are stuck with it and live by it.

Next step after development mission statement, you need to identify key and important people and functions in your life.

Remember that balance life is key of successful life. We need to keep balance in all roles. It is also greatest challenge of modern world. Management Guru Stephen R. Covey says:

“Many people seem to think that success in one area can compensate for failure in other areas. But can it really? True effectiveness requires balance”.

Do you have idea how you can know about vital people and contribution of your life? Just think!!

Let me tell you now.

Referring to previous exercise of celebrating 80th birthday and you had imagined those people around you, are really important relations. After thinking those people you can now imagine key areas of your life and that each area will be key role of your life.

For example, on 80th birthday people would be children, spouse, colleagues, community workers etc. Suppose Sarah and Adam are two supposed individuals who are keen to change their life and do something extra ordinary.

Roles of Life
Roles of Life

now their roles will be:

1. Adam as Husband

or Sarah as Wife

2. Adam as Father

or Sarah as Mother

3.  Adam as Director

or Sarah as Assistant

4. Adam as community worker

or Sarah as Designer

5. Adam as sportsman

or Sarah as sport lady

6. Adam/Sarah as Student

7. Adam/Sarah as Friend

so on.

Usually, you can choose 5-7 key roles, around which your life should be circulating with.

However, in my opinion above mention roles are very traditional and look ordinary. Ideally ordinary. is not?

This step will make each role very special in your life.

For example, if you have identifying husband or wife, you can give new title As Caring partner.

Let’s try to give new and extra-ordinary titles to above supposed roles:

1. Adam as Hubby (Husband)

Sarah as best friend ( Wife)

2. Adam as DAD (Father)

or Sarah as Mom (Mother)

3. Adam as Catalyst for Change (Director)

or Sarah as great department supporter ( Assistant)

4. Adam as great humanistic leader (community worker)

or Sarah as creative art lover (designer)

5. Adam as super sportsman (Footballer)

or Sarah as fitness expert (sports lady)

6. Adam/Sarah as keen Learner (student)

7. Adam/Sarah as Empathic listener (Friend)

Congratulation! you have learn how to develop key roles of your life.

Remember, that all these role(s) and people should be in your imagination when you would celebrate your 80th birthday and also these roles may also be involved in your personal mission statement. ideally your mission statement should have indicated your roles of life.

You can also interpret these roles and can write your own definitions because it is your life. you can ask several question to yourself and write their answer on your diary.

Q1.  What is this role meaning in the life?

Q2. Why this role is important for me?

You must have unique roles as your life is unique. In this world you are really different person and you need to define your role(s).

Awesome!

Now you will be have more control on your life and will also resolve the problem like work-Life balance.

If you are facing difficulty in assigning different roles of your life. You can fill out the following quick form and I will try to answer you as soon as possible.

In next article, I will discuss with you about goal settings of your life which is very crucial for your life. Please be remembered this article and video demonstration are part of series of “How to live by Effective Time Management Principles”.

Nurturing and Childhood experiences

Childhood experiences starts right from mother’s wombs. Environmental, psychological, social and sentimental effects on mother directly transfer to the baby and store in genes or unopened- memory spaces of mind.

A child rapidly absorbs surroundings till 3-4 years of age. These all negative or positive stored-emotions COME OUT OR EXPRESS in form of good or bad behaviour, later, in any stage of man or woman’s life, usually 20-40 years.

Studies also shows that professional failure or success or any life conscious decisions are also influenced (badly or good) by those childhood unconscious experiences.

Therefore, nurturing and childhood even before delivery, is extremely important for children and hence for whole family and then society.

childhood is so important

I Support Transformational Leadership for People of Pakistan for Taleem (Education), Tarbiyat (Training) & Huner (Technical skills)

I am Maratib. From the beginning of my super-conscious life after 2009, I was in Pakistan and my life transformed on a paradigm level and I started to see everything around me entirely differently and realistically. Before that, I was like a narrow-groomed street boy of Lahore as Lahori.  I was really passionate and emotional about Pakistan People’s Party  (PPP) as my Dad was a great fan of Bhutto and especially Benazir Bhutto. I remember that I used to wave PPP flag inside a room of my small-crowded house in Lahore, on election days in Lahore in the late 1980s & early 1990. However, Later in my life at a transformational stage, I realized deeply that core and effective change in the Pakistani society is only possible when we will work on a grass-roots level, in Slums, poor and less-privileged towns in cities and villages of Pakistan. I did categorically refuse to cast my vote to any political party in Pakistan. The main reason is that I firmly believe that politics is not a solution to solving issues of Pakistani living in the towns. I mean politics is important but not important than education. I also mean religion is important but not important than humanity and educational and safeguard training & development of primary level Pakistani children. Only real long-term impactful change is because of Taleem i.e. Education, Tarbiyat i.e. Training & Huner i.e. Technical skills.

The nations are set to achieve their national goals with a mission that gives the vision to lead generation to next 100 years. Usually, that nation is transformed with revolution whether it would bloodshed or as a result of the implementation of Titanic Educational emergencies in the countries.

I never support or convinced of achieving national success as a result of bloodshed based revolutions like few effective movements in Pakistan are already working on it. I am also not convinced of a capitalistic type of socio-economic system where Boss and money-worshipping has prevailed. I am convinced with changing the society through Taleem i.e. Education, Tarbiyat i.e. Training & Huner Technical skills. In this connection, if any political party in Pakistan has similar manifestations of Election 2018, I will be supporting them.

Millions of individuals and families have migrated from Pakistan for settlement in abroad (Arab countries, Europe, Americas etc), in last 30 years, for many reasons including terrorism, un-employability, dis-empowerment, severe insecure environment to grow rich families, rigid social barriers, selfish political agendas and people, poverty, illiteracy, pseudo-Muslim environment, religious sectarianism, failure of institutions and good governance, undefined and poor foreign policy and country borders, extremely limited opportunities to grow, highly lethargic and low pace of progress, unproductive and unprofessional state of mind of people and organizations and so on. These are few things to show at this time, nevertheless, there are also countless stories, incidents, and miseries of millions of people who are never told and expressed.

People are unable to locate the path of success because the infrastructure of Pakistan is unsupported and misaligned, enough, to leash potential and never realized. The people of Pakistan are strong but also a victim of global intellectual and imperial environment, and they do not have confidence and updated knowledge and skills to cope, compete and then lead it. Mentality and focus of the life of people are the focus on low-level of life that is Roti, Kapra, and Makaan. I believe that there are higher levels of life where Allah (God) has sent down man to use and explore intellect and moral values, but people of Pakistan are not ready and understand. Perhaps, people of Pakistan could not find any dynamic and trustworthy leaders after Quid-e-Azam and Allama Iqbal after passing of even 65 years since national independence in 1947.

Change in the Society.
Pakistan Tehreek Insaf

In this complex age, Pakistan’s real identity and popular ideology of Two-Nation Theory is yet undefined on papers and controversial. People, groups, and organizations are fragmented with their opinions and hence people have lost their recognition and spiritual cause to be proud to be a Pakistani. People are really confused, seem like deaf and dumb or even more. I know these are very panic words for me and many but it seems a reality. Rights of Children, Gender and community discrimination, Human Rights, provincial prejudices, racism, corruption, dishonesty, and politics without principles are outer images of Pakistan.

Optimistically, I have high hopes and burning expectations from the visionary leadership of Imran Khan and his party. Election in Pakistan on 26th July 2018 would bring the biggest change which will affect, positively, all dimensions of people of Pakistan.

Personally, I do not have any bias views any political group and parties in Pakistan. I believe that many good people are working in politics. However, there are many reasons that why I support Imran Khan, of Election May 2013, in Pakistan:

  • I find Imran Khan as a true and transformational Leader, Courageous, Visionary, Honest, Steadfast, a man of integrity, believer of big change, Idealist and brave Pakistani Individual.
  • Imran Khan is indeed a successful individual who has transferred his vision to million people of Pakistan, effectively.
  • Imran’s heroic charismatic personality is full of Character Ethics.
  • Since my childhood, I could see Imran Khan as Heroic, bold and rocky individual.
  • Imran Khan chooses his spokesperson Andaleeb Abbas who is successful Leadership Instructor and CEO and she is also director of his Party’s Volunteer Tabdeeli Network and other departments.

Imran struggled openly and heartedly continuously for 17 years and became a true role model for millions of Pakistani in recent decades. He is the grand and social change agent who constructed First Cancer Hospital in ever history of Pakistan, lead Pakistan to win First Cricket World Cup in 1992, run a grand educational University College and gather experienced and most talented & honest people under one Party i.e. Pakistan Tehreek-e-Insaaf
In worse environment of terrorism and adverse circumstances of Pakistan, Imran Khan is considered as a genuine ray of hope and light upon darkness.

There are many other various reasons why I and people are supporting Imran Khan for this greatest cause to CHANGE i.e. New or Naya Pakistan.

I want to contribute in making ‘Naya Pakistan’ where moral values of humanity, cultural diversity and synergistic cooperation from all types of people, organizations, cities, and provinces can be practiced, where dignity, respect, humility, transparency, openness, freedom to live and let other to live, discipline, willing to sacrifice, competency, consistency and energetic bodies are observed.

I hope that ‘Naya Pakistan- Tabdeeli’ would flourish and change the mindset of people of Pakistan idealistically, with long-term perspective & natural believes of humanity and with the religious, philosophical and intellectual approach.

I want to see people of Pakistan would live optimistically and with an empathic feeling for everybody, where they embrace every challenge fearlessly, they are enough sensitive to motivate each other in a passionate way.

I have a dream that people of the world and especially Pakistani would have an alive conscience which makes them enthusiastic, humble, and compassionate and feels like a servant to help others.

Their courage would enable their potential to unleash.

I remember very well, during my childhood, once I showed my personal interest to become a cricketer, to my grandmother and she commented, in response, very clearly:

‘Imran khan Maawa’n roz roz nahee paida kerti’

Since, I and my family are settled in London, England, I would support Imran, Spiritually, and wish Pakistan to start a grand change through this election, insha’Allah!!!

Pakistan Zindabad!!!

Voice of Maratib Ali Shad ( London-UK )

Paradigms are so powerful for change – Lets work it.

I often think about different behaviors of people in identical situations and I could never understand until I went through Human behavioral lessons from Prof. Stephen R. Covey. Basically, all people do behave in SEE-DO-GET pattern, it means what people get depend on what they do and what they do depends on how they see the world. That very ‘see’ describes people mental images inside mind covered by brain and are called ‘Paradigms’, intentionally, I discover causes of people

Paradigms are so powerful to change, title image.
Paradigms are so powerful to change, title image.

doing different things in same situations. Every individual behaves and think because of their paradigms, what the meanings this person has defined in their mind. Usually, paradigms are build from childhood and throughout the conscious life. Greater the degree of maturity inside the brain of a person to understand the events and people behaviors, mature and reality based paradigms will be. I am not teaching you psychology lessons but only general understanding which will help you reshape your personal and professional life if you are looking for any turn or solution or break through. People perform actions(play roles) at home , office and in society, all depends on what and which thinking patterns they have in their minds within which they associate good or bad meanings and it all makes their personality. For example, if a newly hired employee could have meanings in the mind about supervisor as typical ‘Boss’ who orders and never listen ‘No’ from subordinates, then it might make employee insecure and suppressed. Because of past bad experiences or negative images about a ‘boss’ usually come from media or society throughout life, hence this thinking pattern will always stay walls between boss and that very employee.  These walls can never be laid down unless employees start to work on their paradigms. In same manner, when supervisors treat their employees as machines and never allow to think and use their own initiative will and give freedom to them, Boss has also wrong paradigms about their assistants or secretaries or subordinates. Because higher position holders in an organization may think that what employee are nothing just ‘a body to follow, obey and act’. It’s very traditional attitude and belongs to earlier Industrial mind-set. So a typical wall, between not only boss and employee but also all people, would become bigger and distant. Dr. Stephen R. Covey says in his book The 8th Habit: From Effectiveness to Greatness:

“If you want to make minor, incremental changes and improvements, work on practices, behavior or attitude. But if you want to make significant, quantum improvement, work on paradigms.”

In perspective of teachings of Dr. Stephen R. Covey, this current information or knowledge worker age have brought the new set of paradigms and tool-sets to get real success.  Because the old pattern of thinking has been replaced with new paradigms. earlier, a boss used to perceive any change in work or function as ‘problem’ but a leadership-style of paradigm does not see any change as the problem but only ‘opportunities’ to exercise creative energy and solution of many other unseen problems.

Throughout the history of mankind’s technology and ideas, old technological things and ideas were always replaced by new meanings and interpretations of phenomenal of events, things, and people. New knowledge(s) and sciences are emerging just because of change of thinking(s), perceptions and paradigms.

Einstein once told:

“The significant problems we face cannot be solved at the same level of thinking we were at when we created them.”

Childhood experiences, misguidance, immaturity, and illiteracy are among main causes to have weak, unclear and wrong paradigms. We need to understand what we have experience in our personal and professional life, are just our own experience(s) which may be wrongly perceived and misconceived. Anyways, people still rely on their very thoughts. They do not even try to measure and evaluate it. People think that their ideas and definitions about people, things and events are very right and ‘do not try to disturb it’, excuse me! They assume it as their superiority over others. The culture of ego and arrogance may be active. Now question is that how people can know about the correctness of their paradigms. It is so difficult for people to identify and work on it, due to many mental and societal forces. However, I believe if people start to believe in ‘power of principles and natural laws’; that is the whole universe is governed by certain principles and laws and never things can happen beyond it, afterward people will try to guide their spirit and mind accurately, I believe. For example, to get money and material things are the real source of satisfaction and an individual’s social needs, are very common paradigms of people and they associate their happiness with it. But on the other hand, if we evaluate this notion of the principle of love and real meanings of life than this assumption of getting materials seems very weak and immature. Because true love and great ever-lasting inner satisfaction can only be achieved with unconditional love and attainment of material for the spirit of contribution and virtues only.

In multicultural places, people fight over racial and linguistics issues, and these are also mental images which they have about each other. Black man looks at the white man with prejudice because a black man may perceive them as arrogant. In opposite, a white man considers a black man as dirty, ill-mannered and ill-literate. When this attitude is multiplied by many people, community conflicts occur and so on. Similarly, an English man, sometimes, does not respect a Dutch because of ‘Nazis’ and German blame English because of their imperial colonialist approach and it goes on. I think that all world’s issues of differences get worse because of flaws in paradigms which they have associated with each other. It is true that all white, and black skin colors are not mattered of superiority but their strengths. Similarly, languages should not be the source of superiority but only their unique means of communication. I strongly believe that educator and researcher need to publish stuff for their nation in formally and informally about those wrong attitudes which transfer generation to generation is the result of inheriting paradigms.

People who drive their lives with positive thinking do construct their mental images with principles, systematic academic research, studies and reviewing sacred literature. We observe a number of people have the vision, passionate, disciplined in their physical life and with the conscience have always been proved quality thoughts and creative actions because there they have now sense to think and work accordingly and they have also the power to do against social mirrors. It is their constructed paradigms who fuel them enough to reject the path of mediocrity. Whereas principle based rightly guided paradigms leads leaders to the path of greatness. It is need of age. We need to self-determined our paradigms and throw away all prejudices and uncorrected patterns of thinking, the reason why a man is not the product of past, any racial agenda or genetic disease.