15 points – Customer Service is not only limited to…

I would like to share with you that Customer Service is one of a great profession in all industries. Nowadays Customer Service is very challenging but so much potential to learn new skills and polishing skills. As like other trades, Minicab or Taxi industry has so many expectations from customer service agents like you and other of your colleagues are. Every major organization in the current market is getting the edge over other based on practicing highest values of customer services.

Here are 15 points that you can consider before planing to excel your job role:

  1. Customer service is not limited to serve only the customers but also all stake holders of the organisation. It is not limited to only taking calls but also serving them.
  2. Customer service is not only limited to entering data but also reporting any major or minor incidents or events connected with operations.
  3. Customer service is not only limited to stick with your computer screen but also working (digitally & physically) as part of the team in the office.
  4. Customer service is not only limited to individual capacity to deal with visitor inquiries or customers queries but also building a relationship with them.
  5. Customer service is not only limited to talking over the phone but also giving genuine feeling to the customers on the other end of the phone.
  6. Customer service is not only giving cab service to the customer but also showing them the reflection of the mission of the company i.e. Amazing, Reliable and Experienced.
  7. Customer service is not only limited to deal all inquiries or queries or complaints, individually but also escalating concerning the matter to relevant departments within the organization. call-1357566_1280
  8. Customer service is not only following particular instructions within job role but also very much expandable by expanding vision about customer services and upgrading the role to the next level of service.
  9. Customer service is not only too many calls continuously with pressure but also showing a great sense of responsibility to show same great service passion to the customer on the other end of the phone as a proactive contributor.
  10. Customer service is not only to work as an individual but also part of the big plan of a synergistic team designed by effective management of the organization.
  11. Customer service is not only booking travel information into the system but also reserving expectations of the customer for current job and next job.
  12. Customer service is not only the first eye of contact of the company but also ever lasting impression upon a customer for rest of their life.
  13. Customer service role cannot only be important milestone for your professional career but create and make loyal connections of the outer world with the company.
  14. Customer service role is not only high paid role in the modern world but also a great contributor to the organizational annual financial targets.
  15. Customer service is not a fixed enclosed role with limited set of expectations but also provide the foundations of becoming leader in your role and all possible upgraded roles in future.
Advertisements

Power of believes system or Paradigms

All things are possible to the person who believes they are possible. NAPOLEON HILL

Believes system for man is like a network of billions of psycho-neuron cells that generate thoughts to make emotions so that their body can move independently to achieve something or act on in liaison spiritual intelligence. It is so powerful that drive man towards whether the path of mediocre or path of greatness. It may also refer as paradigms that mean mental maps or pattern of thoughts that define objects or events in unique ways.

Very high self-esteemed people have powerful believe so that they don’t get influence from the environment. They are proactive and have won on self so that they not only work independently but also interdependently as a team in office and family. The correctness of beliefs depends on the purity of thoughts or principles based paradigms that people choose to adopt from different stages i.e. childhood or nurturing, genes or nature or through their own choice.

Dr. Stephen put Paradigm in this way,
“Paradigm commonly used today to mean a perception, assumption, theory, frame of reference or lens through which you view the world. It’s like a map of territory or city. If inaccurate, it will make no difference how hard you try to find your destination or how positively you think – you’ll stay lost. If accurate, then diligence and attitude matter. But not until. ” (The 8th Habit – 2003)

Many centuries ago, famous scientist Francesco Redi discovered a fact against long lasted false belief under which they knew that maggots could be spontaneously generated from meat. Since Germs theory verify that every phenomenon or event is in the result of tiny microscopic insects called germs and nothing can be happened but due to germs. This amazing discovery open new dimension and change paradigms of medical science existed from centuries.

Believes in vital values such as dignity, honesty, and integrity are edges of rope of success. No short-cuts or alleyways should provide you keys to the road of success. Although, it seems path through main functions such as Vision, Discipline, Passion, and conscience, are difficult and long to walk over, however, it is only true reality to set on if you are a believer on true and long lasting success.

One of the biggest challenges is to believe on work in current information knowledge work age which had laid behind industrial mindset. Both mindsets are opposite to each other. You cannot get heartfelt success personally or in form of teams or whole company if you are lacking ingredient of requirement of modern age such as principle based leadership vision, considering employees as asset and machines as liability , whole person-paradigm, not partial individual, shared-vision, great alignment within departments, empowerment and all connected with high trust. These are fundamental beliefs of the modern and natural paradigm of success. Author John Gardner once said, ” Most ailing organizations have developed a functional blindness to their own defects, They are not suffering because they cannot resolve their problems, but because they cannot see their problems.”

If you believe on principle based success and associated values, it is imperative not to concentrate on disempowering environment or people. It is a famous fable that Once a deaf frog was dropped into a deep well and it was hard to come out. All nearby frogs gathered around the well to criticize that why did he drive into a deep well. All were shouting or mocking the Frog. Since that frog could not hear and the Frog was a focus to climb up the walls of the well to come out. He assumed positively that all frogs were motivating him that come on, come on, you could come out. Eventually, that frog came out of well and everyone was so astonished that how he could survive and he said that he was not aware that all other frogs were criticizing, all frogs were pushing for him to come out, he explained.

Like a frog, we all believe on our strengths and don’t put our ears on others criticism and negative thoughts. Believe in yourself and you will be succeeded like a frog.
Theory of relativity and modern Science after Isaac Newton 1700 or beyond changed belief systems of previous all generations. Therefore, inventions and discoveries in all fields such as mechanics, electronics, genetics, physics, mathematics etc are more frequent with greater speed than before, all due to change of mind-set and believe on new tools, thoughts, and skills-set.

Dr. Stephen once said, “If you want to make minor, incremental changes and improvements, work on practices, behavior or attitude. But if you want to make significant, quantum improvement, work on paradigms.”

In historical perspective, if religious paradigms were aligned with scientific and modern knowledge based developments, it had played a significant role in building faith based nations like Muslims. Old Muslims used to have powerful believes that their faith and revelation also support and source of encouragement for discoveries, inventions and learning modern knowledge. Since those beliefs led foundations of modern science and culture and built a creative golden age of Muslim Civilisation that stretched from Spain to China for many hundreds of years. Since those beliefs disappeared, a nation turned into entirely different downward fall. Some wonders of those beliefs were Lighthouse of Alexandria (one of the wonders of the Ancient World), The House of Wisdom: Baghdad’s intellectual Powerhouse, top Medical books, beautiful and majestic mosques, Ibn Sina’s ‘Canon book, a medical reference in Europe for 500 years!, Extra ordinary women from the Golden Age of Muslim Civilisation, Al-Jahiz’s Book of Animals, The Rise of papermaking industry, Where algebra got is name from, stunning ceilings from wonders of Islamic Architecture, The Islamic Roots of modern Pharmacy, Glass industry,  amazing Mechanical devices and clocks and top popular cities were under civilisation of believers !

Social mirrors are very many functions of beliefs of the people in a certain society. illiteracy and without a sense of self-actualization, nations turn into the backward crowd who follow low values and unproductive traditions. People tend to see their success and failure in terms of beliefs and social mirrors. For example, a society where Doctor or Engineer or rich Businessman is considered only high rank of success is a good example of poor social mirrors.

It is important how you see yourself you become. A child of an elephant is generally chained with rope and he thinks that he cannot break and hence he cannot be free himself. The Same elephant when gets an adult, still thinks that he cannot get rid of a chain, even when he has enormous power to break it anytime but an adult elephant cannot because he has thought that he was and is limited. If you want to achieve big you need to break chains of ignorance from your mind.

People and nations who believe in a power of Character Ethics they develop more mature and successful children who do not believe in success on personal ethics. They believe that success is a consistent journey led by the sequential development of Physical, Mental, Social or emotional or Spiritual intelligence.

In recent modern history is witnessed that how few individuals transformed their people in the country and achieved massive from scratch. Such as Mother Teresa, Malala, Gandhi, Nelson Mendela, Edhi, Arunima Sinha, Founding fathers of United States of America, Churchill, and all Prophets, are few examples who were born to believe in serving their people and reshaped their destiny.

If you are Office Professional/House wife/ unemployed/Manager/Director/CEO or thinking to change your career and you want write mission statement of your life, Team or organisation, or want to set personal or organisational goals, or you are finding your own voice or purpose or you want to identify and separate wrong beliefs or social mirrors from correct belief, than sign up to book free session with me.
Click here: http://www.lifemasterysuccess.com/#booknow

6 steps to plan your year 2015 great

To plan a year is the best and ideal action for successful individual. These productive leaders design their mission and goals of life. It leads to some big milestones of their life. It is directly proportional to personal effectiveness, improving relationships, increasing wealth, achieving dreams and spiritual gratification. We can achieve these milestones in different but steady years of our life. It can be further divided into single many years achievement. There is good news for you that today is extremely best time and offering you superb opportunity for plan your year. Since year 2015 is at your hand and you are excited, thrilled and passionate about it so you can consider this year as unit-success to achieve your all milestones.

Now question is how you can make this year 2015 more productive with effectiveness that you require to maintain. Certainly it needs following five ingredients:

Goals, tasks, Calendar, mission, values, roles, year 2015, Time Management

Goals, tasks, Calendar, mission, values, roles, year 2015, Time Management

  • Mission, purpose and set of goals
  • Personal Motivation
  • Time Management skills
  • Planning tools (Paper or digital)
  • Sharpen the Saw

If you have not yet started to plan your year you must realize that this is the finest time for you. I would say because if you delay or postpone this vital yearly planning time, your next days and weeks can distract your attention and de-motivated you and you will be in state of motionlessness or on path of mediocrity. I strongly suggest you to take charge of your life right now.
Bottom line of this post is,

“Think seriously, write professionally and act with free independent will to achieve your mission, goals and tasks for year 2015”.
Here I will help you that how you can design your own year 2015. You are just few steps away to create your future.

Please follow six easy steps:

STEP 1: First find your favorite time, place and environment where you feel really peace, calmness and privacy. For example some people find early morning or late night or at library or Gardens or far from city etc.

STEP 2: Secondly, Imagine and mediate yourself about in future by closing your eyes when you would be celebrating your 80th birthday. Imagine about those key people such as family, friends and work associates would be around you. Suppose If they were given one piece of paper with pen and ask them to write about you that how did they would have found you in their life. Just think what sort of appreciations, characteristics and values they would be describing & writing on paper on this most important 80th birthday of your life. What things, events and greatness they would be amalgamating with you. Jot down each and every coming thoughts in your mind. This is will enable you to compile draft list of various points related to different dimensions of your life and it could be your relationships, humanistic universal values and feelings. It is really important and special.

STEP 3: Now read paper again and again, divide all written things, sentences, feelings and voices into Values, Roles and Goals.

Please remember that Values are those moral words with feelings such as integrity, humility, punctual, confidence, balance, maturity, vision, passion, trustworthy, hard-work, agility, organize, adaptability, thoughtful etc.

Roles are your key relationships and social positions, for example As Manager, Teacher, Volunteer, Accountant, Assistant, Father, Mother and Community worker etc.

And Goals are interconnected with your thoroughly life practical achievements with help of your values in certain roles. For example, one possible your goal for an effective Administrative Manager could be: “I will be reshaping some of vital administrative work of my department in my company by relocation data and files of thousands of customers on paper to digital document drive till 31st Dec 2015”.

Being business leader, CEO or entrepreneur your wild goal could be:  “to generate revenue of one million pounds by using dynamic electronic marketing tools at end of Dec 2015”.

As community worker: “I would be assisting my supervisor in doing at least feedback surveys with our 5000 active club members for improving customer services throughout year 2015”.

STEP 4: Keep revising and composing above goals, roles and values (prepared in step 3) every day for at least 1-2 weeks. Make sure you add or remove contents until it become homogeneous. You can insert images in the content to make inspiring and attractive presentation for yourself. Make realistic and achievable goals. Think concretely and straightforwardly toward your goals to achieve it. Make even short terms as many goals which lead toward big goal or life event or accomplishment.

STEP 5: Ideally you should also hire a Personal Coach for achieving your goals. Qualified and experience Coach in specific niches will inspire your energies, unleash your hidden potential, will be proven as greatest source of motivation in achieving your life goals for any role. Hold at least 2-4 coaching sessions with your coach on-line or on-site and share your vision, goals for next year 2015. Work on it. Take the inspiration from your Coach in finding more best available methods to achieve your goals. How to maintain the discipline is your one of challenge.

STEP 6:
Lastly, set a personal reward system for your achievement either weekly or monthly achievement. Involve yourself in some fun, party, great dinner on intimacy, once you achieve something important. It will help you more to stay connected with your goals and vision.

In following above step 2, during designing your goals you can keep four vital dimension of your life. i.e. Body, Mind, Heart and Spirit. You must craft your goals in alignment of your needs of physical fitness, emotional management, passion of life and conscience endeavors. It will lead you to spend whole year with balance and enjoyment.

For example Goals related to your physical needs could be; loss weight or maintaining fitness with choosing wise nutrition and commitment of not for bad eating.

Goals related to mental growth can be such as reading or writing valuable book, getting admission in short or long diplomas or degree for doing systematic education and learning.

Improving relationship goals such as with spouse, partner, Boss, co-workers are so important and vital for your life happiness. Make these goals and do not feel isolate. Because losing quality of relationships or break-up can lead for seriously life failure. So enrich your relationships with genuine emotional attachment.

and finally spiritual intelligence can emphasize you to make goals those are attached with sacred causes or divine literature or holy modern or traditional personalities watering your wisdom and increasing your sense of differentiate between right and wrongs and help in awakening and maturing your conscience.

Remember, failure in focusing and designing goals of your real needs of your body, mind, heart and spirit in Year 2015 will result in imbalance and can lead to path of mediocrity or some time uncertainty and demoralization. Remember key is balance that will precede you toward growth and adapt constant change through time of year till 31 Dec 2015 until these goals will connect with your next year 2016 goals and next until all years achievements will become parts of whole life mission.

If you are really interested, I can offer you 45-60 minutes coaching session on Skype or one-one in London. Please send me your interest on maratib@maratibalishad.com

Feeling your genuine smile!

Good luck for your year 2015!!!

Boss must go – Industrial Leadership Style

I am wondering to search those companies, production units, offices and factories where people are working under traditional or industrial mind approach. Generations have leg
behind The Agricultural Age and The Hunter/Gatherer Age long time ago. However, Industrial age mindset is still influenced to the global workforce.

Let me define you quickly what is Industrial age mindset is:

Industrial mindset is a formal working system to run working people and machines together under rules, efficiency & controlling trigger hold by an authority called Boss/Director/Manager.

It gives you vision to use people instead of machines and manage machines instead of people. Workers can be considered as your machines to take orders to have production or give services. Employees should not have courage to comment on any mechanism on the procedures and layout of the department. Everything is fixed. They are not allowed to use their own methods to get desired results. They do what they are told, not to participate in any development and policy matter.

This chronic problem under industrial system is to make The Boss always happy. Every worker has to get Boss blessings to go head in their everyday job responsibilities or career growth. Such Boss or leader can fire any employee anytime and that leader does make all decisions because he knows best of all. Best performance of worker or employee is calculated based on Manager’s personal likeness, not with any assessment criteria.

I am Boss

I am Boss

Production or service delivery capacity is not customer oriented under such environment. Today, where business market is extremely customer oriented, under industrial mind policy structure, it is not primarily or even secondarily priority of the company. Sales or Service provider staff and marketing departments are full of incompetent people with very casual and traditional approach. Customers are their greedy focus for selling products and earn money just, not for serving people and the society with mission or contribution.

One of greatest tragedy of industrial working system that you will not have any access to the resources to know more, in fact there is not space of any resources in the system. Information is blocked here, sorry. You do not need to know anything else except you are told or you observe here. If it is really necessary to find new solution or way, just butter to Boss and try to flatter him until he permit to allow you to say what feel. If this new productive idea increase Boss’s power over the system, it is okay to discuss, otherwise absolutely NOT.

Low Trust is the fundamental spirit of this system because of egoistic or authoritative environment. Since, everybody is not working to strengthen the system rather to say YES BOSS, communication within worker is not trustable. Employees, either, will backbite to each other because they are not raised as team members. Employees seek to know weaknesses of other to exploit them. This low-trust does lie all the time because everything is secretive and everyone does work under No-Shared-Vision or No-Shared-Values. Their conscience is dead or at least sleeping. Everybody is victim as they pull each other legs. Political games and hidden agendas are in practice.

Organisational structurewise such companies have no or weak Human Resource policies & procedures, In fact there is no such organised HR department or section, can not be imagined. Employees in their clerical and administrative offices are recruited not based on qualification, backgrounds and talents but on references and without merit. Yes, such companies, in huge proportion, exit, everywhere, even in this age of media freedom, skills & talent and informational world.

Like machines, people are considered to produce or work more with high-efficiency because they will be following unchangeable bunch of rules set by Boss. They control people like machines. Psychological approach of this Boss is to fulfill very basic need of employee and ignore other needs such as emotional or social, mental and spiritual. Controlling people is their clever art and they are proud of it. They consider institutions and companies like their personal possession. In this situation, there is no concept of formal office meetings because everything is pre-prescribed and already decided. No meeting is needed.

Only motivation for employees to do their jobs is to get their weekly or monthly wages and nothing, more important is that they are on the job, at least for them and their family survival as they can see high percentage of unemployment in the city. This system plays with needs of survival and financial security of the workers and their families. Hence, neither they leave system not system leave them. On other way tricky BOSS or MANAGER  has firmly believe on JACK-ASS THEORY under which you adopt policy of “Carrot and Stick”, you give carrot and then stick to work , carrot and then stick to work and it goes on.

This misaligned system at workplace leads to inter-departmenal rivalry due to ambiguous vision of job position or about goals of the roles. BOSS  or MANAGER  does not acknowledge your talent or skills. That Manager does seem bad Coach and she disempowers employees. Manager has set fix rules and work procedures and you have to follow these rule if you want to sustain in this system. Employees become bore from their jobs and now they want to escape because they are angry and have a lot of fears. Any emerging people working under this system does lose their focus and confidence on their professional goals and become part of miserable life. Resign is the only hope to way out.

Because this system is based on straitjacket potential, it is developed with managing machines and using minds, there will be big gaps between operational procedures within departments. All are misaligned. One set rule will be contradicted with other in similar situations. You can see clear hypocrisies within people because they are codependent, workers know weak points of other.

Directors and Managers with narrow minds do not believe on trainings and professional development. They never convinced to invest money to provide training to develop employees for competencies, increasing productivity and learning new things. They have misconception that human mind cannot change. They think that they do not need to waste money and time to empower staff and workers. They see the world as They see themselves i.e. unchangeable.

It is misconception of such industrial Leaders that by controlling machines and people at workplace they would design a system where you can generate a lot of production and wealth that increase financial profits. In real, it is not for power or discipline of the system but for higher management who make monies and their personal bank accounts. If we visit most of production houses, factories and such companies, we can see the huge difference between personal social status of the final decision makers and workers. In contrast with economic and social conditions of those employees who work even 10-12 hours per day like machines without entertainment and freedom. In England, in 2013, there is minimum wage of £6.31 per hour for adult over 21 or above. HR and Customs revenues website shows that workers are also entitled to the minimum wage if they are:

  •     part-time
  •     casual labourers, eg someone hired for 1 day
  •     agency workers
  •     workers and home workers paid by the number of items they make
  •     apprentices
  •     trainees, workers on probation
  •     disabled workers
  •     agricultural workers
  •     foreign workers
  •     seafarers
  •     offshore workers

Government has implement policies but many Directors of thousands of companies deceive the government and auditors secretly. They do not allocate any residential, travel or holiday allowances for their employees. They do bad at their best.

Boss empire

Boss empire

Psychological and physical state of these workers and employes are lethargic, anti-social and aggressive. Their personal and family life also get disturbed and in traumas. They need to way-out to their situations and workplaces. They want to contribute for their personal, professional, organisational and societal life. They need new mindset working with different and updated minds and culture. There is good news! Informational or Knowledge age has brought many blessings to the offices and the world itself, given greater contentment and job satisfaction, rich and diverse culture. God has broadened the vision of world Business leaders and human mind to form an Informational or knowledge based worker economy that is growing fastly and being adopted by many emerging organisations. Leadership development for organisations and whole-person paradigm is the subject of today’s world. Hundreds of authors, business gurus, experts and organisations are contributing to fixing wounds of industrial age. Actually, Information or knowledge worker age is opposite of Industrial Age. Industrial age has been broken down on its knee and should not part of this global economy and people lives. We need to make lot of struggle by raising voice and awareness. New system is providing path by empower needs of body, mind, heart and spirit of an individual and also as organisational level.

If you want to share your story where you are working or have experienced this mindset and system, you can share with me on Maratib@MaratibAliShad.com

Arthur W. Jones put it in this way:

All organisations are perfectly aligned to get the results they get.

Identify key Roles and Relationships of Life

Once you build your Personal Mission Statement, you are set on path of greatness and now depend how much you are stuck with it and live by it.

Next step after development mission statement, you need to identify key and important people and functions in your life.

Remember that balance life is key of successful life. We need to keep balance in all roles. It is also greatest challenge of modern world. Management Guru Stephen R. Covey says:

“Many people seem to think that success in one area can compensate for failure in other areas. But can it really? True effectiveness requires balance”.

Do you have idea how you can know about vital people and contribution of your life? Just think!!

Let me tell you now.

Referring to previous exercise of celebrating 80th birthday and you had imagined those people around you, are really important relations. After thinking those people you can now imagine key areas of your life and that each area will be key role of your life.

For example, on 80th birthday people would be children, spouse, colleagues, community workers etc. Suppose Sarah and Adam are two supposed individuals who are keen to change their life and do something extra ordinary.

Roles of Life

Roles of Life

now their roles will be:

1. Adam as Husband

or Sarah as Wife

2. Adam as Father

or Sarah as Mother

3.  Adam as Director

or Sarah as Assistant

4. Adam as community worker

or Sarah as Designer

5. Adam as sportsman

or Sarah as sport lady

6. Adam/Sarah as Student

7. Adam/Sarah as Friend

so on.

Usually, you can choose 5-7 key roles, around which your life should be circulating with.

However, in my opinion above mention roles are very traditional and look ordinary. Ideally ordinary. is not?

This step will make each role very special in your life.

For example, if you have identifying husband or wife, you can give new title As Caring partner.

Let’s try to give new and extra-ordinary titles to above supposed roles:

1. Adam as Hubby (Husband)

Sarah as best friend ( Wife)

2. Adam as DAD (Father)

or Sarah as Mom (Mother)

3. Adam as Catalyst for Change (Director)

or Sarah as great department supporter ( Assistant)

4. Adam as great humanistic leader (community worker)

or Sarah as creative art lover (designer)

5. Adam as super sportsman (Footballer)

or Sarah as fitness expert (sports lady)

6. Adam/Sarah as keen Learner (student)

7. Adam/Sarah as Empathic listener (Friend)

Congratulation! you have learn how to develop key roles of your life.

Remember, that all these role(s) and people should be in your imagination when you would celebrate your 80th birthday and also these roles may also be involved in your personal mission statement. ideally your mission statement should have indicated your roles of life.

You can also interpret these roles and can write your own definitions because it is your life. you can ask several question to yourself and write their answer on your diary.

Q1.  What is this role meaning in the life?

Q2. Why this role is important for me?

You must have unique roles as your life is unique. In this world you are really different person and you need to define your role(s).

Awesome!

Now you will be have more control on your life and will also resolve the problem like work-Life balance.

If you are facing difficulty in assigning different roles of your life. You can fill out the following quick form and I will try to answer you as soon as possible.

In next article, I will discuss with you about goal settings of your life which is very crucial for your life. Please be remembered this article and video demonstration are part of series of “How to live by Effective Time Management Principles”.

Personal Mission Statement, Let’s build

People and business professionals are struggling to maintain their all daily to-do list, tasks, emails and correspondences related to personal, family, Team, clients, community, projects, staff and associates. of course everyone is following some of time management formulas.  which are not really source of their contentment. Effective Time Management is one of greatest challenges of today’s world where everybody is extremely busy to meet daily, weekly and monthly need of time but they are not really happy and at the end of day, they show as lethargic and with low motivation for their next day.

 

 

It means that majority of people living today is without purpose of life that’s why they are not excited for their tomorrow.

But good news is that we can meet this challenge with most effective time management principle.

Before telling you Effective Time Management skills for 100% fulfilling promise for every need, work and role of your life you need to build your own life and very personal Mission Statement. This is one of the greatest step of a leader’s life. You are the own leader of your life. You need to prove it.

Personal Mission Statmetn

Personal Mission statement

To think and write mission statement is one of fundamental personal initiative of any successful individual. Here I am not going to tell you write mission statement for your family, team and organisation but only for your very personal and secret life.

Personal mission statement is your life constitution which will drive you in entire course of your life successfully and with greatest satisfaction and contentment. It will make you master of your life. Because you have decided to create and design your own life course with own wishes, thoughts and priorities.

Personal mission statement belongs to your spiritual intelligence and give your really purpose and meaning of your life for your ultimately gratification.

Dr. Stephen R. Covey says:

All things are created twice. There’s a mental or first creation, and a physical or second creation to all things.

Are you read to build and write it? hmmm?

Let’s go.

Right from the beginning, please buy or arrange your personal calendar diary from any local store (in case if you do not have), also arrange pen and notepad for draft and rough notes.

Make sure that you are sitting now in very peaceful environment and this moment is that best time when your energy of the day is maximum. Some people feel very pleasant at Dawn or in early in the morning, or sitting in the garden or library. This session should take couple of hours of your life but very important because you are going to create your own destiny and you have decided that you are going to live your own life rather than becoming cultural software and product of circumstances. is it?

Now, put on side every thing and close your eyes and imagine you are celebrating your 80th birthday and every important person in your life is around you. They are praising you. These people could be your children, grandchildren, spouse, colleagues, brothers, sisters, friends, relatives, business associates, neighbours, students and community or religious bodies. Imagine now, you are sharing milestones of your life with them. You are sharing your life achievements, your worthy experiences, conclusions, principles, values under you lived by, your successful journey and quality of thoughts and life.

Similarly, in further imagine on the same day, all people around you, are praising you and acknowledging your character, competencies and your life achievements and they are saying that you have been….. like this ….and this……., throughout your life ….and you were…. and are….. and will be as ….. (write here what do you wish to say about your on that day and write it…)

and now open your eyes and write the following three questions:

Question 1: What are list of achievements, goals, experiences, values, executed-plans and milestone you would be sharing with all people around you on that day?

Question 2: What do you want to listen from people around you? what should they be saying about you on that very day?

Question 3: What legacy do you want to leg-behind to the people after your life?

Question 4: What values you would be live by throughout in your life (from now to onward)?

Well-done! you are set on the journey to create your dream life.

Now next step are to think about couple of aspect of your important life and also write the answers of following questions:

Question 5: Identify one or two persons who have impact on your thoughts and life positively? How did that person(s) have influenced your life, in what aspects what values you took from this person and why you admire him most?

Appreciated!

You need now to review what you have written on your notepad. You can circle, key ideas and key people within these question.

One important thing that mission statement could by half of page, few solid lines, more pages, a poem and an inspirational text or manifestation script or else. Its your own life you can choose in your own way. Hurrah!

Remember, this statement is like a seed of your life which will turn into powerful mature tree with fruits.

This is a rough draft of your personal mission statement which is not final yet. Now spend more quality time next few days with this draft until week finish and you continue to work on it. This brainstorming is extremely important. You can add or delete some points, key people, roles, achievements as you need. After few days you will see you do not need to add or delete anything more.

That is your Final mission statement. Congratulation!!!!

Happy and complete life through personal mission statement

Happy and complete life through personal mission statement

Amazing thing you created in your life!!! Awesome

Now you can transfer this statement to your personal and secret diary and you can also note it digitally.

What if you want to change it later, after few weeks or months?

Don’t worry, you can change it anytime. Because change means growth. Because successful life is very dynamic and many new things, roles and challenges come you can add or remove later.

Ideally, you can review it after ever month and you many ask yourself that is that mission statement is truly representing myself what I am going with and what I want to achieve and live by eventually?

If you heart solid answer YES from your inside and then there should be time of celebration!

This is personal mission statement of your life and live by it and inspire others.

Be remember that power of this mission statement depend on how you are sincere and give it quality time and you work on it.

After this I will be discussing with you how we can derive roles of our life and then goals of life in next steps.

Note: Please note that article is in connection with the series ” How to live by effective Time Management Principles”.

If you need any help to build your personal life mission statement and have any question. You can discuss with me and fill the following short form. I will contact you as son.

Thanks

Leadership and Management Trainings – an Effective Paradigm

Preface – Is the business leadership subject of Management or it is covering all roles of life of an individual. Are we enough able to develop engaged and committed employees? Or do we see ourselves as great carer or parent? Are we enough self-aware that we are directly or indirectly connected with our cultural and social roots and at the same time we are making significant contribution to our organisation, family, society and the world?

Great author Dr. Stephen R. Covey says;

“I don’t define leadership as becoming CEO. A CEO is no more likely to be a leader than anymore else. I am talking about leading own life, being a leader among your friends, being a leader in your own family”.

These are very important and contemporary questions for contemporary and demanding minds. We are missing definite certain principle based believes-set that would modify our Industrial mind to information or knowledge worker age and it would prepare us against those societal forces, out of which we can choose to respond. We are product our generation-to-generation transferred attitude or we have our own wisdom of freedom to do or meditate against historical standards. I am victim of this lifestyle or thinking pattern because my parents & my family have been nurturing with this environment or we have our own voice that can create great relationships and humanitarian events.

Leadership and management Trainings by Maratib Ali Shad

Leadership and Management Trainings by Maratib Ali Shad

Basically, leadership explain and provide us a new mind-set which provide us a unique paradigm of abundance mentality and freedom to choose our response. We need to cope all modern challenges of life, job, business and rapidly changing societal trends.

Dr. Stephen says,

“The problem of leadership today is that managers are still applying the Industrial Age control model to knowledge workers. They fail to tap into the highest motivations, talents, and genius of their people”.

Inspiring author and Leadership authority, Dr. Stephen R. Covey believes that every human is a unique combination of body, mind, heart and spirit. Each person on this earth has different needs of their living conditions, versatile talent of diverse taste, emotional attachments with natural and unlike things, roles and great voice of spiritual intelligence which guide the person throughout his life. This is so dynamic and great paradigm of human dignity.

Our almost every child and adult are studying in schools and university. But we need to think that did we provide them opportunities to learn effectively foundations of spiritual, moral, cultural and social needs. We have developed lot of engineering miracles and multi-million institutions but our students are lack of understanding of all human needs in reality. Our popular life style has born a generation where we read news; 66% Americans are either overweight or have obesity and similar data we have in other part of the world. Every person is under pressure of unwanted things. They are in pain but they have to live with it. We are building thousands of physical fitness gym, however, side by it, we have less number of leadership development institutions where we can develop such humans who can maintain their body fitness, learn to flourish, passion for excellence and live by conscience in every moment of life.

In this knowledge worker age, people are unable to keep balance in their different roles of life. For example, a productive employee could be very smart Manager to create multi-million dollars ideas to his organisation but that employee could not maintain great relation with their spouse. It could be a worse relationship setback!! They are not even proven caring parent or guardian. Likewise, business or technical professionals could have very unique mental approach for becoming successful entrepreneur or highly skilled worker but they are unable to understand their child’s needs. We need to build leaders to cope it. Dr. Stephen R. Covey said;

“When parents see their children’s problems as opportunities to build the relationship instead of as negative, burdensome irritations, it totally changes the nature of parent-child interaction. When a child comes to them with a problem, instead of thinking, “Oh, no! Not another problem!” their paradigm is, “Here is a great opportunity for me to really help my child and to invest in our leadership.”

This is indeed a great leadership paradigm.

Troubled life is also result of heedlessness of Time Management Principles, to do list is not sufficient and was an old method. Now this age demands new approach and new tool sets of keeping balance all tasks for all roles of life which we choose to plan and do proactive. Furthermore, we need to split our years and months into weeks and days, for all individual roles, based on urgencies and importance factor. Dr. Covey said, once;

“The key is not to prioritize what’s on your schedule, but to schedule your priorities.” (Leadership Paradigm)

A smart business one may have extra substantial possessions but he or she could lack of meaning of life. They are not able to know about purpose of their life and give the ultimate inner satisfaction for their daily works why they should do it. This philosophical approach of thinking is as vital as earning money or other important work. They may need to study sacred literature or have certain links which indoctrinate them for religious or spiritual faiths which can give them direction of life and accountability as they would need.

As “Accountability breeds response-ability.”

On the other hand, Leaders are also so rich people with certain mind-set who can keep balance in their life, you know why? Because they have found their voice of their personal and professional realms and now they inspire other to find their voices and it will inspires millions.

Hence, Professor Stephen R. Covey define Leadership as

“Leadership is communicating to people their worth and potential so clearly that they come to see it in themselves.”

So leadership is real need of today whatever you have the role of your life.

Leaders tend to be trustworthiness along with their competencies. Professional competencies demands new skills, new tool set and unique paradigm under character groom itself.

Character building is a great challenge of today’s world. Failure as personal or professional roles is in result of character weaknesses and our schools and society have been failed to make a trustworthy person. It effect, often, the personal relationships especially with friends and spouses and also in business environment when Manager or CEO involve in affairs and corruption scandals.

“90 percent of all leadership failures are character failures”.

Basically, character is composition of integrity, maturity and abundance mentality whereas competence build through technical knowledge of certain field or industry, conceptual understanding of things and ideas and how to become interdependent to achieve business or work goals. When character meets with competency, wisdom born. Leader than live by wisdom, act under humility and do by courage.

Leaders believe in synergistic team work where 1+1 is not 2 but 11 or more. Where teams in factory unit, offices and homes earn fruits of synergy every moment. They reinforce strengths and ignore the weaknesses of each other. If people have conflicts at work, home and in politics, leaders transform the issues the 3rd alternative solution which is a higher way out of solution provided by each party. Like Dr. Stephen Said,

“Valuing the differences is the essence of synergy the mental, the emotional, the psychological difference between people. And the key to valuing those differences is to realize that all people see the world, not as it, but as they are.”

Today, most of employee are disengaged with organisational priorities. Involvement of employee can be make sure only by directly emotional attachment with core purpose of the project or organisation. Clearly communicated mission and its derived goals are indispensable for happier workers.

No involvement no commitment!

All principle-centred leaders believe in run their roles of life based on mission statement. Their personal mission are integrated with their professional job roles, family and relationships. Goals, weekly and daily tasks are their water under they live. They use modern technology for keeping their Time Management and priorities but do not indulge in it. They are self-manager and carry powerful life driven character oriented values like integrity, trust, humility, trust worthiness, dignity, optimism, synergy and stewardship. They lead their own life with interdependence style of amalgamation of Vision, Discipline, Passion and Conscience.

This world is turning into intense customer oriented. Every individual and organisation are somewhere are customers of each other. Therefore we need to build a mind-set where this customer oriented market can be satisfied and service must be essence of all passion and spirit.

Like Nathan Eldon said once, “Service is the rent we pay for living in this world of ours”.

Leaders have vision of deep thinking and philosophical foundation the way they perceive the world. They believe in people, watch dreams, have idealistic approach, aware of reality, really helpful for everyone and have capacity to think outside the box. Consequently, they are creative and mature enough to achieve their desired life.

Leaders maintain self-discipline because they believe in natural principles and see synergy everywhere in nature. They know that they need to focus on their mission and goals, constantly, independently through continues hard work and competent values with decisive nature. They executive in their business action plan with realistic and achievable approach.

Also, leaders are passionate about what they do, fearlessly. They are enough sensitive to accept every challenge of their life role, self-motivating and have immense courage to launch personal and business initiatives.

Keeping their vision, discipline and passion, leaders also need a lens through which they can accountable itself. They have great sense of right and wrong which burn them from their inside and they listen inner friend’s voice of their conscience, it always push or pull them in every moment of their life whenever they need of it. This little whispering is called conscience and govern all other three component of the whole-person i.e. physical, mental and emotional or social intelligences within a leader.

If an individual could really believe on these intelligences, along with whole roadmap to live on path of greatness, and find his own voice then it can discover a leader inside you, no matter what age level you are.

Dr. Stephen R. Covey says,

“We are a product of neither nature nor nurture; we are a product of choice”.

And that’s Leadership.

So we need to certain training programs that can build minds of our employees, parents, scientists and professionals who can cope and feel difference in this age of complexity and next age of wisdom. These trainings can have spirit to transformation the lives many individuals who can become source of inspiration of thousands of others and then this light spreads on.

Today multi-million industries and brand companies are investing billion pounds to educate on their employees development so that they can be engaged with purpose and operations of the organisation. Government and private organisations are focusing that how they can develop and transform minds of their workers to meet knowledge worker age economy needs and be cradle of inspiration for next business generation.

I believe that leadership developmental programs are voice of this age and is necessary part of every academia, on top. Individuals are getting blessed by virtue of this new mind-set and learn new skill-set to cope every challenge of new time.

Today, core academic discipline like Business Management has comprehended importance of education of Leadership development to graduates and professionals. Thousands of universities and colleges are announcing hundreds of courses, trainings, seminars and certifications for Leadership growth. Multinational organisation and cooperate world need diversity and vision in their management mentors and workforces to be succeeded their business master plans and financial goals. They are in great need of certain mind-set which can renovate their management into truly and dynamic business leaders.

I have shown you a very quick view of importance of leadership development in business, personal and social roles. There are many other dimensions as awakening calls for Managers and emerging individuals who can train themselves with change of successful paradigm that is need of today and we must need to abolish old successful way of thinking pattern because remember;

“ Nothing fails like success”.

Trainings based on leadership improvement packages and individual effectiveness are in fact fundamental function of today business and innovative world. Emerging enterprises and social organisations need networking and transparency in actions of which they want to achieve their collective dreams. Employees of the organisation want to work in healthy environment where they can fulfil their needs of personal and family economics, learn new skills and unleash their potential, emotionally connected with cause of the organisation with synergistic spirit and with definite accountable inner which whisper them either they are doing right and wrong.

“You cannot change the fruit without changing the root”.

Leadership and Management Trainings – an Effective Paradigm – By Maratib Ali Shad – London

Paradigms are so powerful for change – Lets work it.

I often think about different behaviors of people in identical situations and I could never understand until I went through Human behavioral lessons from Prof. Stephen R. Covey. Basically, all people do behave in SEE-DO-GET pattern, it means what people get depend on what they do and what they do depends on how they see the world. That very ‘see’ describes people mental images inside mind covered by brain and are called ‘Paradigms’, intentionally, I discover causes of people

Paradigms are so powerful to change, title image.

Paradigms are so powerful to change, title image.

doing different things in same situations. Every individual behaves and think because of their paradigms, what the meanings this person has defined in their mind. Usually, paradigms are build from childhood and throughout the conscious life. Greater the degree of maturity inside the brain of a person to understand the events and people behaviors, mature and reality based paradigms will be. I am not teaching you psychology lessons but only general understanding which will help you reshape your personal and professional life if you are looking for any turn or solution or break through. People perform actions(play roles) at home , office and in society, all depends on what and which thinking patterns they have in their minds within which they associate good or bad meanings and it all makes their personality. For example, if a newly hired employee could have meanings in the mind about supervisor as typical ‘Boss’ who orders and never listen ‘No’ from subordinates, then it might make employee insecure and suppressed. Because of past bad experiences or negative images about a ‘boss’ usually come from media or society throughout life, hence this thinking pattern will always stay walls between boss and that very employee.  These walls can never be laid down unless employees start to work on their paradigms. In same manner, when supervisors treat their employees as machines and never allow to think and use their own initiative will and give freedom to them, Boss has also wrong paradigms about their assistants or secretaries or subordinates. Because higher position holders in an organization may think that what employee are nothing just ‘a body to follow, obey and act’. It’s very traditional attitude and belongs to earlier Industrial mind-set. So a typical wall, between not only boss and employee but also all people, would become bigger and distant. Dr. Stephen R. Covey says in his book The 8th Habit: From Effectiveness to Greatness:

“If you want to make minor, incremental changes and improvements, work on practices, behavior or attitude. But if you want to make significant, quantum improvement, work on paradigms.”

In perspective of teachings of Dr. Stephen R. Covey, this current information or knowledge worker age have brought the new set of paradigms and tool-sets to get real success.  Because the old pattern of thinking has been replaced with new paradigms. earlier, a boss used to perceive any change in work or function as ‘problem’ but a leadership-style of paradigm does not see any change as the problem but only ‘opportunities’ to exercise creative energy and solution of many other unseen problems.

Throughout the history of mankind’s technology and ideas, old technological things and ideas were always replaced by new meanings and interpretations of phenomenal of events, things, and people. New knowledge(s) and sciences are emerging just because of change of thinking(s), perceptions and paradigms.

Einstein once told:

“The significant problems we face cannot be solved at the same level of thinking we were at when we created them.”

Childhood experiences, misguidance, immaturity, and illiteracy are among main causes to have weak, unclear and wrong paradigms. We need to understand what we have experience in our personal and professional life, are just our own experience(s) which may be wrongly perceived and misconceived. Anyways, people still rely on their very thoughts. They do not even try to measure and evaluate it. People think that their ideas and definitions about people, things and events are very right and ‘do not try to disturb it’, excuse me! They assume it as their superiority over others. The culture of ego and arrogance may be active. Now question is that how people can know about the correctness of their paradigms. It is so difficult for people to identify and work on it, due to many mental and societal forces. However, I believe if people start to believe in ‘power of principles and natural laws’; that is the whole universe is governed by certain principles and laws and never things can happen beyond it, afterward people will try to guide their spirit and mind accurately, I believe. For example, to get money and material things are the real source of satisfaction and an individual’s social needs, are very common paradigms of people and they associate their happiness with it. But on the other hand, if we evaluate this notion of the principle of love and real meanings of life than this assumption of getting materials seems very weak and immature. Because true love and great ever-lasting inner satisfaction can only be achieved with unconditional love and attainment of material for the spirit of contribution and virtues only.

In multicultural places, people fight over racial and linguistics issues, and these are also mental images which they have about each other. Black man looks at the white man with prejudice because a black man may perceive them as arrogant. In opposite, a white man considers a black man as dirty, ill-mannered and ill-literate. When this attitude is multiplied by many people, community conflicts occur and so on. Similarly, an English man, sometimes, does not respect a Dutch because of ‘Nazis’ and German blame English because of their imperial colonialist approach and it goes on. I think that all world’s issues of differences get worse because of flaws in paradigms which they have associated with each other. It is true that all white, and black skin colors are not mattered of superiority but their strengths. Similarly, languages should not be the source of superiority but only their unique means of communication. I strongly believe that educator and researcher need to publish stuff for their nation in formally and informally about those wrong attitudes which transfer generation to generation is the result of inheriting paradigms.

People who drive their lives with positive thinking do construct their mental images with principles, systematic academic research, studies and reviewing sacred literature. We observe a number of people have the vision, passionate, disciplined in their physical life and with the conscience have always been proved quality thoughts and creative actions because there they have now sense to think and work accordingly and they have also the power to do against social mirrors. It is their constructed paradigms who fuel them enough to reject the path of mediocrity. Whereas principle based rightly guided paradigms leads leaders to the path of greatness. It is need of age. We need to self-determined our paradigms and throw away all prejudices and uncorrected patterns of thinking, the reason why a man is not the product of past, any racial agenda or genetic disease.

 

Stephen R Covey – Biography

Dr Stephen R   born in 1932. He lives with his wife, Sandra, and their family in Utah; in the Rocky Mountains. Covey achieved international acclaim, and is perhaps best known, for his self-help book The 7 Habits of Highly Effective People. which was first published by Simon & Schuster in 1989 and has sold around 12 million copies word-wide.

Covey has a Harvard MBA and has spent most of his career at Brigham Young University, where he was professor of organisational behaviour and business management. In addition to his MBA, he also has a doctorate which he completed whilst at Brigham Young University. Dr. Stephen R Covey has received the Thomas More College Medallion for continuing service to humanity and has additionally been awarded four honorary doctorate degrees.

Stephen is also a co-founder of the Franklin-Covey organization, which specialises in the application of Covey’s principle-centred approach to leadership and management. He is widely acknowledged as one of the world’s leading authorities on the subject of time-management. Thousands of organizations across the world, including many of the Fortune 500 companies, have adopted his innovative techniques on leadership, teamwork, and customer-focused service. His best-selling book on time-management, First Things First, co-authored with A. Roger & Rebecca R. Merrill, according to Simon & Schuster is the best-selling time management book ever.

The seven principles he presents in the 7 Habits are not original thoughts – he does not claim to have originated the ideas but simply to have found a framework and a language for articulating the time-less principles embedded into the seven habits. The 7 habits are to be found, he says, in all the major world religions. He believes the principles themselves to be ‘self-evident’, that is, ‘you cannot really argue against them’. His view is that all highly effective people, and enduringly effective organizations, have utilised the 7 habits, to a greater or lesser extent, to sustain their success.

Covey says that the 7 habits are ‘common knowledge’ but, he adds, are not necessarily ‘common practice’. In fact, it could be argued that the habits actually run counter to basic human nature. By our nature, we are reactive creatures and we are inclined to act mainly out of self-interest. But we are also as human beings capable of much higher thoughts and actions and by working hard to internalize the 7 habits we are able to develop a proactive attitude. By so doing, we can take charge of our own destinies and we are capable of exerting influence on other people for the collective good.

Quotations
by Stephen Covey

Actually I did not invent the seven habits, they are universal principles and most of what I wrote about is just common sense. I am embarrassed when people talk about the Covey Habits, and dislike the idea of being some sort of guru.

Effective leadership is putting first things first. Effective management is discipline, carrying it out.

Every human has four endowments self-awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom… The power to choose, to respond, to change.

I am personally convinced that one person can be a change catalyst, a “transformer” in any situation, any organization. Such an individual is yeast that can leaven an entire loaf. It requires vision, initiative, patience, respect, persistence, courage, and faith to be a transforming leader.

In the last analysis, what we are communicates far more eloquently than anything we say or do.

Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.

Most people struggle with life balance simply because they haven’t paid the price to decide what is really important to them.

Our character is basically a composite of our habits. Because they are consistent, often unconscious patterns, they constantly, daily, express our character.

The key is not to prioritize what’s on your schedule, but to schedule your priorities.

There are three constants in life… change, choice and principles.

We are not animals. We are not a product of what has happened to us in our past. We have the power of choice.

We are not human beings on a spiritual journey. We are spiritual beings on a human journey.

Courtesy: http://www.whitedovebooks.co.uk/7-habits/stephen-covey.htm

Stephen R. Covey Announcement

Stephen R. Covey Announcement

I cannot live without deep appreciation for Dr. Stephen R. Covey and his team for his series of works based on ‘principle based leadership’ and paradigms. The idea of morality and its association with current modern trends like pure divinity. In this materialistic and greedy environment Dr. Covey is being proven a voice of righteous. He already said, rephrasing, he does not teach or create works and ideas but only God, he is just conveying it. Regards, Maratib

Professionalism is an attitude, for all roles of life

Many people live not as successful because they have divided life into misaligned different paradigms for personal life, family, office and social work or community. They believe that each of four have different things, settings and aspects of life so behaviors associated should be unlike and smartly. People assume that all roles of life have different descriptions and deals of tackling with different principles. These all are not entirely interconnected and covering different stories of an individual’s life. For example, General Manager Adam quarrels himself because he is unable to manage himself and even Adam does not understand these four roles of life. Adam is being proven very controlling and dis-empowering manager and behaves reactively with his sub-ordinance, in the office. Personally, Adam has weak body, rough communication, distracted mental intelligence and poor spirit of life. Adam has no vision neither personal goals nor mission of life. Being a Manager his severe and hostile behavior is not acceptable for his sub-ordinances and even for his colleagues because of his unprofessional and unethical approach. It is all because of that he has misconception, to always try to be clever with colleague(s), tricky with Senior(s) and believe on Win-Lose or Lose-Lose. On the contrary, Adam has very soft tone and caring behavior towards his family and children. He believes on ‘Think Win-Win’ and passionate family life. No one in his family can believe that he is so unpopular in the office. Now when someone talks with Adam about something for social volunteer or religious works, Adam stops with half No and half yes. In real, Adam does not believe on social contribution and welfare work also. Adam probably is enough backward, to have awareness on importance of social works, without being paid. Because of fault in thinking of Adam, he has divided his sincerity and insincerity into four roles personal, office, family and religious or social life, separately.

Story of Adam is actually chronicle of many people of this information knowledge worker age. The very problem is lack of ‘professionalism is whole life’. Professionalism is not just association with your work. It is an attitude of your whole life and roles that is: personal, office, family and social work or community. An individual should not split personality into four or even more parts with different attitudes. Emerge all four roles with same and uniform attitude. For this, you need to work on paradigms of things, people, life and the world. The meanings and vision which a person has associated with things, people, roles and different settings, are actually the very problems. Like Adam, who was dealing with four roles with different attitude that’s why he lives a mediocre and victim life. Actually, Adam had wrong paradigms. Adam had associated wrong meanings with different roles, things and people that are why he collapsed, although he had very good family life, which was not enough to make him also successful in the office or working with social community or even personal management.  Suddenly, a paradigm shift occurred in life of the Adam and his life took U-turn. In next few days, Adam started to manage and understood personal issues and designed goals to resolve issues. Professionally, Adam behaves, now, proactively and with empathy with his juniors. He likes to work as team member and helpful with colleagues. His Seniors appreciate his new innovative ideas. Social contribution has become his passion of life and now Adam has joined and leading as volunteering campaigner for fundraising for a moral cause. Adam found his voice.

Why all this change happened, just because of changing his attitude towards life. Since, he has found his voice; Adam has actually treated all roles of his life equally and with uniform attitude which is voice of professionalism. He has applied this concept of professionalism in all roles. Family, community, personal management and office, all four have is converted into professional.  Adam has designed his work, family, personal and community goals as well. His unique spirit and soul has been built on concept of professionalism. For him, professionalism is something to achieving great in all life, by using energies and intelligence(s) of body, mind, heart and spirit.

Like Adam everyone should adopt uniform, unique and one proactive attitude in the life. Our whole life is one attitude, not distorted collection of different disintegrated believes, eyes and moods. I do believe that by working of personal management you can manage other as many roles of your life. Personal management can only heal your stress of life because thoughts of a person define outlook of his or her about roles, relations, things, events and world. This understanding in further generates different behavior and attitude differently, unless you have clear and universal understanding of life, concepts, things and people.  Seriously, successful people live uniquely, calculated life and with scheduled approach, not only in job career but also with spouse and kids, friends, key persons and social people.

Professional development is an essential part of office and business life today. All companies and organization are offering their employee the trainings, courses and workshops on this subject. Organizations are spending handsome amount of monies on affording best trainers and coaches. New and fastest growing industry to teach Leadership and personality development are also growing. I know these sorts of trainings are really productivity and also provide forum to understand, share and learn new concepts, trends and innovation. My job career stay of five years in LUMS University really proved to be metaphor, enhancing my professional growth which later influenced my personal, family and religious life. I never try to separate my office life from my family or community life, because I believe firmly that ‘what is professional is very personal for me’. I always try to adopt unchanged attitude with LUMS colleagues, friends, spouse, family and religious and social fellows. This secret is now very open in today’s world also and everyone who wants to live and achieve great life in real terms, is the following principle of uniform and organized life with broad and unique perspectives, not following social mirrors.

Professionalism is also the subject of leadership today. In offices and social life we see many diverse minds having enlarged visions are proved to be leaders unless they follow a specific and essential discipline in the life. Leaders cannot translate their vision into reality unless they do show professionalism. Their character is fruits of ideal attitude for each role of their lives.

Professionalism actually gives security for whole life covering all roles with goals and ambitions. Non-professional people are hardly seeing to accomplish goals of life; never have they designed goals, ironically. I have also interaction with many people in my life which have designed their goals and want to do something good but due to lack of vision of discipline and professional approach, they get fail.

Professionalism is an art to deal all roles of our life. This art is so necessary that I strong recommend including this subject of ‘Professionalism’ as compulsory component of all types of education everywhere in the world. It should teach everywhere because this age of indispensable is also an age of passion of services. Passion of giving services cannot be shown heartedly unless you do it by heart. Sectors like education, hospitality, local town governments, retailers, hospitality, super-markets, public organizations and religious groups all give services to public.  Nathan Eldon Tanner put it in this way: “Service is the rent we pay for living in this world of ours”.

Professionalism also gives standard to your body, mind, heart and spirit. Your body should be slim, smart, healthy, composition of positive energy, quick and active, in such a way your body always ready to move on your initiative(s) which is obviously in result of choices you make everyday and every moment of your proactive life. Anything which make one’s body lethargic, sluggish and sources of negative energies, in way of reactive move. Your professional approach will be boosted when you learn books, audio and video stuff and involve yourself to study in related to your field. The best way to enhance your mental intelligence is to put yourself in academia. Engage yourself and learn and apply just. Earn certificate and degrees side by side your job, but with understanding and applying of the contents. Your heart should produce emotional connection with your body and mind in such a way that you influence other people. All social skills, ‘The 7 Habits’ taught by Dr. Stephen R. Covey will be a vital victory in your life including family life. At last your voice of conscience and spirit should be regular feed you like a way you keep yourself stick with your goals, mission and diary management all the time, spiritually. This holy power will be fueled by reading sacred literature, stories and wisdom and it will be proven a driving and most mighty guide to keep you on path of professionalism.

I recommend you to learn habits of ‘be Proactive’, ‘Begin with the end in mind’ and ‘put first thing first’ taught by Dr. Stephen R. Covey in his best book ‘The 7 habits of Highly Effective People’. These three habits will able you to win yourself by yourself and are also called ‘Private Victories’ and Dr. Covey says ‘Private Victories precedes Public Victories’. I also suggest buying a diary and after brain storming of defining roles of life, goals and mission of your whole life, putting timeline each of goals and follow-up regularly. Do act now. Achieve something great as husband, wife, colleague, parent, student, CEO and member of the society by following same attitude with universal paradigms, professionalism and diary management. This is something which makes you very human and unique effective individual. I believe influential organizations, groups and people do believe on broadening perspective of professionalism. They expect from every of his employee to live life with unique and world-class professionalism.

%d bloggers like this: