I would like to share with you that Customer Service is one of a great profession in all industries. Nowadays Customer Service is very challenging but so much potential to learn new skills and polishing skills. As like other trades, Minicab or Taxi industry has so many expectations from customer service agents like you and other of your colleagues are. Every major organization in the current market is getting the edge over other based on practicing highest values of customer services.
Here are 15 points that you can consider before planing to excel your job role:
- Customer service is not limited to serve only the customers but also all stake holders of the organisation. It is not limited to only taking calls but also serving them.
- Customer service is not only limited to entering data but also reporting any major or minor incidents or events connected with operations.
- Customer service is not only limited to stick with your computer screen but also working (digitally & physically) as part of the team in the office.
- Customer service is not only limited to individual capacity to deal with visitor inquiries or customers queries but also building a relationship with them.
- Customer service is not only limited to talking over the phone but also giving genuine feeling to the customers on the other end of the phone.
- Customer service is not only giving cab service to the customer but also showing them the reflection of the mission of the company i.e. Amazing, Reliable and Experienced.
- Customer service is not only limited to deal all inquiries or queries or complaints, individually but also escalating concerning the matter to relevant departments within the organization.
- Customer service is not only following particular instructions within job role but also very much expandable by expanding vision about customer services and upgrading the role to the next level of service.
- Customer service is not only too many calls continuously with pressure but also showing a great sense of responsibility to show same great service passion to the customer on the other end of the phone as a proactive contributor.
- Customer service is not only to work as an individual but also part of the big plan of a synergistic team designed by effective management of the organization.
- Customer service is not only booking travel information into the system but also reserving expectations of the customer for current job and next job.
- Customer service is not only the first eye of contact of the company but also ever lasting impression upon a customer for rest of their life.
- Customer service role cannot only be important milestone for your professional career but create and make loyal connections of the outer world with the company.
- Customer service role is not only high paid role in the modern world but also a great contributor to the organizational annual financial targets.
- Customer service is not a fixed enclosed role with limited set of expectations but also provide the foundations of becoming leader in your role and all possible upgraded roles in future.
Many people in the world are realizing the edge of free will given by God over nature of determinism. I feel that this insightful fight of free will and fate continue in every person. Feelings of free will allow a person to go ahead in life with positive and proactive attitude and while feelings of all-things-already-done drag of path of mediocrity and passive. Majority of sluggish people secure their powerlessness from religious believes which really are in error. God has sent down man for a cause and with power of initiatives and freedom of choices which means he or she always can be have state of acceptance or rejection of acts or feelings beyond their moods and traditions. Victim of determinism will do nothing or very less even after getting all resources and taught success ways. They perform gossips as art and satisfy their minds on baseless and low-level arguments. Victims of passive and negativity minds are ego-full and with low trust. His heart dissipates negative feelings and grudge-mate. He follows social mirrors and his vision replaces always feelings to be victim. He is enough slow and sluggish to make any promise and commitment or short term goal. He has never vision or discipline. His ego never allows rejoining broken relations. He feels lonely and tries to get nice feelings from wrong and bad things. He is victim of appetites and lust. He never compromises and always believe on win-lose or lose-lose. He is on path of mediocrity and failure and unsuccessful person. He does not behave like leader. God does not happy with him.
On the other hand, a positive person is very proactive. Proactive person does not depend on conditions. His or her success lies on power of choices and freedom of response. Proactive man does people on spiritual and divinity with right path around concepts. He finds himself in mission oriented and purposeful life. He believes that God has sent him with certain rank and as His-Vice. Proactive person knows that all things are known by God and that is his fate. Yet he does not know what God knows so he does according to right path and uses active and initiative nature. Positive thoughts and go ahead are his slogans usually. His heart feels very love and compassionate. His ego replaces with conscious and feels high trust. His body, mind, spirit and heart are in-line. He commands them. His righteous nature makes him a happy person. He proves to be a successful employee or businessman. He keeps creative energy and empathizing nature with everyone. He works under circle of influence and not circle of concern. He dissipates his negative energy into positive. He believes in positive synergy and the 3rd alternative. His mission and organized life allows him to achieve all goals. He does always believe on win-win situation. He has very empathizing nature. He is enough effective and influential to his circle of people. His heart gets passionate and body gets discipline. He forgives other and ignores bad responses. He is very effective and really successful man. He behaves like servant-leader. God is very happy with him.
One of tragic difference between bad man and good man is that for bad man all is bad or at least suspicious; internal and external worlds, his own-self and also good people, but Good Man sees even bad man as good man, his own-self and all worlds are with purpose and meaningful. I see state of heart is based on state of mind, body and soul and if anyone is faulty then heart starts to feel all things faulty. On contrary if heart generate compassionate feelings based on his body, mind and soul then all is well.
Bad man is bad man because he or she has not discovered himself/ herself yet. He or She is unable to identified his or her natural voice and unfortunately believe on artificial or biased voices. Since bad man has equal great competencies and values but due to lack of knowledge and low-confidence he or she are lost. Whereas Good man recognizes and finds all of his or her natural voices and act accordingly with set goals and mission, no matter what conditions and culture they have around. Because of his high-smartness of acknowledgement of his or her voice they are called good.
Simply, you decide which type of individual you want to become now?
First publish on facebook at https://www.facebook.com/note.php?note_id=10150483113108658